Operation

This section provides operation instructions for Express Plus components.

Power Operation

  • Power on: Express Plus is powered on by the installation team at the site’s electrical panel, immediately after completing installation.

  • Power off: Express Plus does not need to be powered off except during maintenance or service. Refer to the Power Block and/or Power Link Service Guide to power off and de-energize one or both Express Plus components.

Status Lights

See the Express Plus illustration for light locations.

Color

Power Link

Power Block

Green

Unplugged

(available and ready to charge)

All connected Power Links are unplugged.

Blue, pulsing

Plugged in, charging

At least one connected Power Link is plugged in and charging.

Blue

Plugged in, not charging, and charging complete

At least one connected Power Link s plugged in and not charging.

Orange

Port is reserved via Waitlist feature

Not applicable

Yellow, blinking

Port reserved via Waitlist feature is blocked

 Not applicable

Yellow

Reduced charging rate

White

Offline

Red

Fault (see View Station and Diagnostics Information)

 

ChargePoint Platform Dashboard

ChargePoint Platform Dashboard lets you set up, configure, view station and diagnostics information, generate reports, and manage many features of Express Plus.

You can log in to ChargePoint Platform Dashboard at na.chargepoint.com or eu.chargepoint.com using the login credentials created when setting up the station network manager account.

After logging in, go to (Help) > Videos and Manuals to see the video tutorials and user guides.

Set Up and Configure Station Features

You can do one or more of the following:

  • Set up pricing and billing for charging

  • Control who can access the stations

  • Display a message on station

  • Create waitlist policy for charging when stations are full

  • Set up valet

  • Set up station groups

  • Grant station rights to other organization

  • Set up web services API

  • Set up and manage your fleet

View Station and Diagnostics Information

  1. Log in to the ChargePoint Platform at na.chargepoint.com or ca.chargepoint.com or eu.chargepoint.com.

  2. Select Stations.

  3. Apply filters to locate the desired station.

  4. Select the station name to view the station-specific information.

If a red status alert appears, contact ChargePoint immediately at chargepoint.com/support. A yellow status alert provides you with information that may require action (such as maintenance action) or no action.

Generate Reports

The Reports tab lets you access a variety of reporting features:

  • Reports by data type (such as Analytics, Financial, Logs).

  • Duration slider (by day, week, month, year) below the chart.

  • Advanced filters (such as station name, organization) at the bottom tab.

  • Detailed data view when you hover over a report graph.

Reports on alerts

You can view the station error codes and alerts from the ChargePoint Platform Dashboard and export that information to a report.

  1. Log in to the ChargePoint Platform Dashboard.

  2. Go to Reports > Alarms.

  3. Choose Most Recent Only, Current Alarms, Historical Alarms, or All Alarms from the dropdown menu.

  4. Apply filters from the bottom tab.

  5. Use the checkboxes on the left to choose specific data.

  6. Export as a CSV file by choosing either Visible Columns or All Columns from the dropdown menu.