Introduction

This guide describes how to operate and maintain a ChargePoint® CPF32 AC charging station as a station owner or facility manager.

For full charging station specifications and ratings, refer to the charging station datasheet at: ChargePoint Product Reference Documentation

Power On the System

The charging station is powered on by the installation team at the site’s electrical panel, immediately after completing installation. The charging station does not have a separate power switch.

When power is turned on at the panel after it is first installed or when powered up after servicing or a power outage, the station runs a self-diagnostic to ensure safe and correct operation. This includes:

Electrical safety checks
Component operation checks
Network connectivity checks

If any errors are found, the station displays error codes on the website dashboard. See Section 3 for further information on diagnostics.

Power Off the System

The charging station does not need to be powered off except during service. The charging station does not have a separate power switch. The service technician turns off power at the electrical panel or disconnect switch before beginning work. There is no need for a software command to power off the station; the hardware is not harmed by disconnecting the circuit’s breaker.

You must be a licensed electrician and complete online training to become a ChargePoint certified installer. If you do not complete training, you cannot access the ChargePoint network to complete installation. Find online training at: https://www.chargepoint.com/partners/training-certification. If the charging station is not installed by a ChargePoint certified installer, using a ChargePoint approved method, it is not covered under warranty and ChargePoint is not responsible for any malfunctions.

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

Configure System Behavior

ChargePoint offers its station owners a variety of software features to customize operation, such as:

Set pricing and billing methods for station use
Who is allowed to use the station

All configuration is done on the ChargePoint website for station owners. You are issued a username and password during the station purchase process. Log in at: eu.chargepoint.com

Instructions and videos are available at eu.chargepoint.com > Help.

Receive Notification

To receive email alerts of system alarms:

Log into the dashboard and select your name in the upper-left corner.
Click the Edit button next to your name.
Select the Batched Email Alerts checkbox.
Click Save.

Alarms are batched and sent a maximum of once per hour. You will not receive email unless there is an alarm.

ChargePoint Alarm Codes

The ChargePoint Cloud application logs alarm codes for each station. For more information on generating reports, see Reporting .

Alarm Codes and Corrective Measures
Code Name	Description	Solution
Unreachable	The station has lost connection to the ChargePoint network.	Turn breakers off for 2-3 minutes. Then switch breakers back on. If this does not resolve the issue, contact ChargePoint Support.
Relay Stuck Open	The relay did not close at the start of the session.	Contact ChargePoint Support.
Relay Stuck Closed	The relay stuck closed and the station has stopped power to the connector. The station cannot start a new session.	Contact ChargePoint Support.
UIC Firmware Upgrade Failed	RFID Radio Frequency IDentification reader has failed to update the firmware.	Contact ChargePoint Support.
Earth Fault Station In Service	Station is detecting a grounding issue.	Go to the station Properties Sheet for the station with a red pin in the ChargePoint application. Click the Status/Actions tab. Click the Mark Under Maintenance button. Uncheck Needs Service. Click the Update button. Click the Reboot button. If the station is not back in service after approximately five minutes, or if the alarm returns, contact ChargePoint Support.
Earth Fault Station Out of Service	Station is detecting a grounding issue.	Contact ChargePoint Support.
Thermal Alarm	The station is detecting cold lower than -40 °C (-40 °F) or higher than 95 °C (203 °F).	Contact ChargePoint Support, unless it has exceeded that temperature range in that location.

Check Station Status

When the station is powered on and activated, the status light on the front of the station displays status via light color and pulsing.

Station LED Ring Color Guide
Ring Color	Message
Solid White	The station has not yet been activated in the ChargePoint application - or - The station has lost connectivity
Pulsing Yellow	Station is booting up - or - Station is validating the card
Solid Green	Card is approved and the station is ready to charge
Solid Red	Card is not valid
Pulsing Green	Card is approved and schedule is set to delay charging
Solid Blue	Vehicle is plugged in but is not yet charging - or - The vehicle is fully charged
Pulsing Blue	Vehicle is charging

Additionally, there are Wi-Fi Wireless Fidelity and Status LEDs on the left side of the charging station.

Wi-Fi Wireless Fidelity and Status LED Indicators
LED Status	Description
Both off	The station is turned off/not powered
Wi-Fi Wireless Fidelity LED pulses green	Station is not activated but is connected to the Gateway via Wi-Fi Wireless Fidelity
Wi-Fi Wireless Fidelity LED solid green	Station is activated and connected to the Gateway via Wi-Fi Wireless Fidelity
Status LED off	Station has no faults
Status LED red	Station has a fault. The station will self-test three times. If the fault persists, the status ring turns red. If the fault corrects, the status LED turns off.

CPF32 supports authentication via RFID Radio Frequency IDentification card.