Basic Operation

This topic describes how to operate and maintain a ChargePoint CPF50 AC charging station as a station owner or facility manager.

For full charging station specifications and ratings, refer to the charging station datasheet at ChargePoint Product Reference Documentation.

Power On the System

The installation team powers on the charging station at the site’s electrical panel, immediately after completing installation. The charging station does not have a separate power switch.

When power is turned on at the panel after it is first installed or when powered up after servicing or a power outage, the station runs a self-diagnostic to ensure safe and correct operation. This includes:

Electrical safety checks
Component operation checks
Network connectivity checks
If any errors are found, the station displays error codes on the website dashboard. See Reporting for further information on diagnostics.

Power Off the System

The charging station does not need to be powered off except during service. The charging station does not have a separate power switch. The service technician turns off power at the electrical panel or disconnect switch before beginning work. There is no need for a software command to power off the station; the hardware is not harmed by disconnecting the circuit breaker.

You must be a licensed electrician and complete online training to become a ChargePoint certified installer. If you do not complete training, you cannot access the ChargePoint network to complete installation. Find online training at: https://www.chargepoint.com/partners/training-certification. If the charging station is not installed by a ChargePoint certified installer, using a ChargePoint approved method, it is not covered under warranty and ChargePoint is not responsible for any malfunctions.

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

Configure System Behavior

ChargePoint offers station owners a variety of software features to customize station operation, including:

How to set pricing and billing methods for station use
Who is allowed to use the station
Waiting lists if the station(s) are already in use
How to display simple messages on the station

All configuration is done on the ChargePoint website for station owners. You are issued a username and password during the station purchase process. To log in, visit:

na.chargepoint.com (in the U.S.A.)

ca.chargepoint.com (in Canada)

Instructions and videos are available in ChargePoint by clicking Help.

Receive Notification

To receive email alerts of system alarms:

Log into the dashboard and select your name in the upper-left corner.
Click the Edit button next to your name.
Select the Batched Email Alerts check-box.
Click Save. Alarms are sent in batches maximum once per hour. You will not receive email unless there is an alarm.

Check Station Status

When the station is powered on and activated, the status light on the front of the station displays the status through light color and pulsing.

Status Light
Ring Color	Message
Solid White	+	The station has not yet been activated in the
		ChargePoint application - or -
	+	The station has lost connectivity
Pulsing Yellow	+	Station is booting up - or -
	+	Station is validating the card
Solid Green	+	Card is approved and the station is ready to charge
Solid Red	+	Card is not valid
Pulsing Green	+	Card is approved and schedule is set to delay charging
Solid Blue	+	Vehicle is plugged in but is not yet charging - or -
	+	The vehicle is fully charged
Pulsing Blue	+	Vehicle is charging

CPF50 supports authentication using RFID

Radio Frequency IDentification cards, Android Tap-to-Charge, and iOS Tap-to-Charge.

ChargePoint Alarm Codes

The ChargePoint Cloud application logs alarm codes for each station. For more information on generating reports, see Reporting.

Alarm Codes
Code Name	Description	Solution
Unreachable	The station has lost connection to the ChargePoint network.	Turn breakers off for two to three minutes. Then switch breakers back on. If this does not resolve the issue, contact ChargePoint support.
Relay Stuck Open	The relay did not close at the start of the session.	Contact ChargePoint support.
Relay Stuck Closed	The relay stuck closed causing the station to cut power to the connector. As a result, it is unable to initiate a new charging session.	Contact ChargePoint support.
UIC Firmware Upgrade Failed	RFID Radio Frequency IDentification reader has failed to update the firmware.	Contact ChargePoint support.
Earth Fault Station In Service	Station is detecting a grounding issue.	Go to the Dashboard. Click on the Stations tab. Select Map. Locate the red pin representing the station on the map. Hover over the red pin and click on it. Click on the More Details button. The Stations Overview page will open. Click the Status/Actions tab. Click Mark Under Maintenance. Uncheck Needs Service. Click Update. Click Reboot. If the station is not back in service after approximately five minutes, or if the alarm returns, contact ChargePoint support.
Earth Fault Station Out of Service	Station is detecting a grounding issue.	Contact ChargePoint support.
Thermal Alarm	The station is detecting a temperature lower than -40°C (-40°F) or higher than 95°C (203°F).	Contact ChargePoint support, unless it has exceeded that temperature range in that location.