Reporting

This topic describes how to find reports of your charging stations. Further instructions to generate reports are located in the ChargePoint Platform:

• na.chargepoint.com (in the U.S.A.)

• ca.chargepoint.com (in Canada)

Generate a Report

The ChargePoint Platform offers a full set of reports for the station owner. Log in to ChargePoint Platform and navigate to Reports from the top menu bar:

Access reporting features using the Reports tab:

• Reports by data type (such as Analytics, Financial, Logs)

• Duration slider (by day, week, month, year) below the chart

• Advanced filters (such as station name, organization) at the bottom tab

• Detailed data view when you hover over a report graph

For more information, see Reports.

Find Alerts in the ChargePoint Platform

You can view the station error codes and alerts from the ChargePoint Platform and export that information to a report.

1. Log in to the ChargePoint Platform.

2. Navigate to Reports > Alarms.

3. Select Most Recent Only, Current Alarms, Historical Alarms, or All Alarms from the Current/Historical dropdown list.

4. Select one or more stations by checking the boxes in the left column of the table.

5. Scroll to the bottom of the page to locate the Filter section.

6. Select the desired filter criteria from the dropdown menus (e.g., Display Name, MAC Message Authentication Code Address, Org Name).

7. Enter the corresponding values in the text fields.

8. To add more conditions, click Add Filter.

9. Select whether to Match all or Match any conditions.

10. Click Apply Filters to update the results.

11. Export as a CSV file by selecting either Export (visible columns) or Export (all columns) from the dropdown menu.

Find Diagnostic Information in a Station

1. On the top menu of the dashboard, select Stations.

2. Select the Station Name in the Table View.

3. Select the Status/Actions tab. Station-specific information appears.