Maintenance

This topic provides maintenance checks for site managers and certified technician to ensure the upkeep of the charging stations. Refer to the following topics for more information.

Risk of shock

  • Before any procedure, disconnect the power. If station is paired, disconnect the power to both paired charging stations.

  • Follow local code and site lockout/tagout procedure to de-energize the station.

  • Wait for energy to dissipate (approximately five minutes).

  • Keep power off until all covers and panels are reinstalled and the work is complete.

Failure to follow these instructions can result in serious injury, loss of life, or property damage.

  • If the charging station is not installed, commissioned, or serviced by a ChargePoint Certified Technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
  • You must be a licensed electrician and complete the training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access the ChargePoint web or app-based installer tools.

Site Manager’s Responsibilities

The site or facility manager has a few duties for general site maintenance:

  • Establish site lockout/tagout procedure per local code and in compliance with the Service Guide.

  • Maintain an up-to-date copy of the site's as-built and single line diagram (SLD) that includes the naming of all control elements (circuit breakers, fuses, overcurrent devices, and disconnect switches). Documentation to include but not be limited to the localizations, permanent panel schedules, and means or methods required to de-energize the charging station.

  • To ensure proper ventilation, make sure nothing is blocking each station's exterior vents, including any snow buildup (remove if present).

  • Regularly clean each station's exterior with a damp and lint-free cloth to prevent the accumulation of debris, dust, or dirt. Perform this maintenance more frequently in high pollution environments.

Do not pressure wash the station. Water pressure can damage the station.

  • Check each station (including the charging cable and connector) monthly for vandalism and any signs of wear or damage.

Preventive Maintenance

ChargePoint, or a ChargePoint certified technician, should perform maintenance checks at the intervals listed below.

Preventive Maintenance

Part

Every

Action

C = Check, R = Replace

1 year

5 year

(a) Area light

C

 

Check if it is functioning.

(b) Vinyls

C

 

Check if these are vandalized, faded, or peeling off.

(c) Connector

C

 

Check for the accumulation of debris, dust, or dirt; for excessive wear or any signs of damage; and if the connector contact pins are intact.

(d) Holster

C

 

(e) Charging cable

C

 

Check for cracks or signs of damage.

(f) CMKClosed Cable Management Kit

C

 

Check if the charging cable fully extends and retracts.

(g) Status lights

C

 

Check for proper functioning (see Status light colors)

(h) Airflow vents

C

 

Check for the accumulation of debris, dust, or dirt.

Refer to the Service Guide to locate the following parts and their service instructions.

Fans

C

 

Check for the accumulation of dust.

Coolant (if present)

C

R

Check the level and top up if it is below the minimum level.

Mounting anchors

 

C

Check for the correct torque.

Bus bar lug nuts

 

C

Status light colors

Refer to the following status light colors and their respective definitions:

Status Light Colors

Status Light Color

Operating Definitions

Blue, solid

Charging a vehicle

Green

Available and ready to charge

Orange, solid

Online, waiting for a wait-listed vehicle

Red

Out-of-service or disabled

White

Starting up