Complete the Installation

To complete the installation, perform the following steps:

Run the Installation Wizard

When you power up the charging station, the on-screen Installation Wizard runs. The wizard verifies operation of the station and performs basic setup tasks.

Pinpointing allows drivers to quickly locate the charging station on a map. Ensure you accurately pinpoint the charging station when prompted by the Installation Wizard.

Before running the Installation Wizard, ensure you have:

  • The new charging station’s activation label (located on the plastic film protecting the front of the charging station; a spare label is included in the shipping box)

  • Smartphone or laptop with a QRClosed Quick Response-code scanner, camera, and Internet connection

  • Your ChargePoint Certified Installer user name and password

The Installation Wizard includes these tasks:

  • Set a language for the Installation Wizard.

    This does not permanently affect the station’s display language. Choose the language most convenient to you.

  • Configure power

  • Check for faults

  • Test network connectivity

  • Complete the post-installation checklist

Troubleshooting

If the station does not power on and the Installation Wizard does not start, it is likely that the charging station does not have a power source.

  1. Check the internal RCDClosed Residual Current Device(s).

  2. If power was interrupted in the domestic supply, check the upstream MCBClosed Miniature Circuit Breaker and switch it back on if required.

  3. If the problem persists, contact ChargePoint Support: chargepoint.com/support.

Pinpoint the Station

For Smartphones With QR Scanning

For smartphones with QRClosed Quick Response Scanning, perform the following steps:

  1. Open a QRClosed Quick Response Code scanning app.

  2. Point the camera at the QRClosed Quick Response code presented by the installation wizard.

    The app automatically redirects you to the installer pinpointing page.

  3. Log into the ChargePoint mobile site from your smartphone with your installer credentials.

    Upon login, the MACClosed Message Authentication Code address and password of the charging station are automatically displayed.

  4. Follow the online instructions.

For Smartphones Without QR Scanning

For smartphones without QRClosed Quick Response scanning, perform the following steps:

  1. Using your smartphone, navigate to m.chargepoint.com.

  2. Log into the ChargePoint mobile site from your smartphone with your installer credentials.

  3. Enter the MACClosed Message Authentication Code address and activation password printed on the station’s activation label, and tap Next.

  4. Follow the online instructions.

Start a Test Charging Session

  1. Use your ChargePoint RFIDClosed Radio Frequency IDentification card to start and stop a charging session.

  2. Plugging into a real vehicle is not required. Use a Mode 3 charging cable if you do connect to a vehicle.

    Extension cables are not supported and may not be used.

If the station operates correctly and no errors exist, the installation is complete. If the station does not power up or fails to attempt a charging session, de-energize the circuit and confirm that the wiring has been properly connected. If the station has been properly wired but does not operate correctly, you must resolve the error before leaving the site. Contact ChargePoint Support: chargepoint.com/support for assistance.

Complete the Checklist

Before leaving the installation site, complete the post-installation checklist.

Provide the checklist and any spare parts (activation labels, and so on.) to the person responsible for activating the stations. This completes the installation of the CP4100 Pedestal charging station.