Installation and Configuration

Required Tools and Materials

	Windows Laptop with a RJ45 Ethernet port
	Ethernet cable

Pre-Installation Checks

Ethernet

Perform the following steps on a Windows/Mac laptop to verify Ethernet connectivity to the VPN server:

Using the Ethernet cable intended for the station (or alternatively, a cable connected to the site router), plug it into the laptop’s RJ45 port.
Open Command Prompt and enter: ipconfig.
Check if the Ethernet Adapter has an IP as follows:
If an IP address is assigned (example, 172.16.98.88), it indicates that the laptop is successfully connected to the router.
If no IP address is assigned, it indicates a connectivity issue. Contact the network or system administrator for support.
Check VPN Server Resolution. In the Command Prompt, run the appropriate nslookup command based on your region.
1. United States: “nslookup vpn.us.prod.chargepointnetwork.net”.
2. Canada: “nslookup vpn.ca.prod.chargepointnetwork.net”.
If the VPN server endpoint URL can be resolved by the DNS Domain Name System server, the output will display the IP address of the VPN server.
If the VPN Server URL cannot be resolved, the command will be unsuccessful as shown in the image below. Contact the network or system administrator for support.

Wi-Fi

Perform the following steps on a Windows laptop to verify connectivity to the VPN server over Wi‑Fi:

Ensure the laptop’s Wi‑Fi adapter is enabled and connect to the Wi‑Fi network that will be used by the station.
Verify that the connection status shows Connected and that internet/network access is available.
Open Command Prompt and enter: ipconfig.
Check if the Wireless LAN Local Area Network Adapter Wi‑Fi has an IP address assigned as follows:
If an IP address is assigned (for example, 192.168.29.46), it indicates that the laptop is successfully connected to the wireless network.
If no IP address is assigned, it indicates a Wi‑Fi connectivity issue. Contact the network or system administrator for support.
Check VPN Server Resolution. In the Command Prompt, run the appropriate nslookup command based on your region.
- United States: “nslookup vpn.us.prod.chargepointnetwork.net”.
- Canada: “nslookup vpn.ca.prod.chargepointnetwork.net”.
If the VPN server endpoint URL can be resolved by the DNS Domain Name System server, the output will display the IP address of the VPN server.
If the VPN server URL cannot be resolved, the command will be unsuccessful as shown in the image below. Contact the network or system administrator for support.

Verify Station Firmware Version

To check the firmware version on the station:

Click “?” icon located at the bottom right of the display.
Select the gear symbol on the bottom right of the menu.
Select About option.

If the firmware version is lower than the one listed below, Ethernet or Wi-Fi Wireless Fidelity connectivity cannot be enabled. Please contact ChargePoint for to upgrade the firmware to the latest general release.