Operation

Power Operation

Power on: Pantograph Down 2000 is powered on by the installation team at the site’s electrical panel immediately after completing installation.
Power off: Pantograph Down 2000 does not need to be powered off except during maintenance or service. Refer to the Power Block and/or Pantograph Down 2000 Service Guide to power off and de-energize Pantograph Down 2000 components.

Status LED Auxiliary Lights

The Pantograph Status LED indicates the following:

Color	Pantograph Status
GREEN	No ongoing wireless communication with an EV Electric Vehicle, available and ready to charge.
BLUE, pulsing	Wirelessly communicating with an EV Electric Vehicle, charging
BLUE	Wirelessly communicating with an EV Electric Vehicle, not charging or charging complete
YELLOW	Reduced charging rate
WHITE	Offline
RED Route Enforcement Data	Fault (see View Station and Diagnostics Information)

Power Block Status Light

To check the Power Block status light, perform the following steps:

Open the security panel to check the status light

When you power on, the status light should turn on (light up yellow, then green). If the light is red, contact ChargePoint at chargepoint.com/support.

The Power Block status light indicates the following:

Color	Power Block Status
GREEN	Normal operating state
YELLOW, blinking	Self-test ongoing
YELLOW	Not yet activated
RED Route Enforcement Data	Fault (see View Station and Diagnostics Information)

ChargePoint Platform Dashboard

You can configure stations, view station and diagnostics information, generate reports, and manage many functions of Pantograph Down 2000 in the ChargePoint Platform. Log in to the ChargePoint Platform at na.chargepoint.com using the login credentials created when setting up the station network manager account.

For more information, see ChargePoint Product Reference Documentation.

Set Up and Configure Station Features

You can do one or more of the following:

Control who can access the stations
Set up station groups
Grant station rights to other organizations
Set up web services API
Set up and manage your fleet

After logging in, navigate to (Help) > Videos and Manuals to see the video tutorials and user guides.

To view stations and access diagnostic information, see Stations Overview.

View Station and Diagnostics Information

Log in to the ChargePoint Platform at na.chargepoint.com or ca.chargepoint.com or eu.chargepoint.com.
Select Stations.
Apply filters to locate the desired station.
Select the station name to view the station-specific information.

If a red status alert appears, contact ChargePoint immediately at chargepoint.com/support. A yellow status alert provides you with information that may require action (such as maintenance action) or no action.

Generate Reports

Access a variety of reporting features in the Reports tab:

Reports by data type (such as Analytics, Financial, Logs).
Duration slider (by day, week, month, year).
Advanced filters (such as station name, organization).
Detailed data view when you hover over a report graph.

For more information, see Reports.

Reports on Alerts

You can view the station error codes and alerts from the ChargePoint Platform and export that information to a report.

Log in to the ChargePoint Platform.
Navigate to Reports > Alarms.
Choose Most Recent Only, Current Alarms, Historical Alarms, or All Alarms from the drop-down menu.
Apply filters from the bottom tab.
Use the checkboxes on the left to choose specific data.
Export as a CSV file by choosing either Visible Columns or All Columns from the drop-down menu.