Introduction

This section describes how to operate and maintain a ChargePoint® CP4100 and CP4300 family AC charging station as a station owner or facility manager.

For full charging station specifications and ratings, refer to the charging station Datasheet at: ChargePoint Product Reference Documentation

Warranty Limitation
  • If the charging station is not installed, commissioned, or serviced by a ChargePoint certified technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
  • You must be a licensed electrician and complete training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access ChargePoint's web-based installer tools or ChargePoint Installer app.
RISK OF SHOCK
Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete.
FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

Power On the System

The charging station is powered on by the installation team at the site’s electrical panel, immediately after completing installation. The charging station does not have a separate power switch.

When power is turned on at the panel after it is first installed, the station runs a self-diagnostic that includes:

  • Electrical safety checks

  • Lighting checks

  • Display panel visual checks

  • Component operation checks (such as fans and contactors)

  • Network connectivity checks

  • Installation Wizard process (allows installer to complete configuration and pinpointing of the station on user maps)

When power is turned on at the panel after servicing or a power outage, the station runs a self- diagnostic to ensure safe and correct operation:

  • Electrical safety checks

  • Lighting checks

  • Display panel visual checks

  • Component operation checks (such as fans and contactors)

  • Network connectivity checks

If any errors are found, the station displays error codes on the website dashboard. See Reporting for further information on diagnostics.

Power Off the System

The charging station does not need to be powered off except during service. The charging station does not have a separate power switch. The service technician turns off power at the electrical panel before beginning work. There is no need for a software command to power off the station; the hardware is not harmed by disconnecting the circuit’s breaker.

Configure System Behavior

ChargePoint offers its station owners a variety of software features to customize operation, such as:

  • How to set pricing and billing methods for station use

  • Who is allowed to use the station

  • Waiting lists if the station(s) are already in use

  • How to display simple messages on the station

All configuration is done on the ChargePoint website for station owners. You are issued a username and password during the station purchase process. Log in at:

na.chargepoint.com (in the U.S.A.)

ca.chargepoint.com (in Canada)

Instructions and videos are available in ChargePoint by clicking Help.