Scope of Maintenance

The ChargePoint charging station needs minimal preventive maintenance over its lifetime. ChargePoint’s network connection monitors for system health and sends an alert when corrective maintenance might be required.

Customers who have purchased the ChargePoint Assure Pro maintenance service are entitled to one annual preventive maintenance service for their stations. An authorized ChargePoint Service Technician should perform this service. For more information on becoming a ChargePoint certified installer or service technician, visit https://www.chargepoint.com/partners/training-certification.

Site Manager’s Responsibilities

The site or facility manager where the ChargePoint charging station is installed has a few duties for general site maintenance:

  • Ensure the station is free of debris or any substance blocking the front and rear vents.

  • Keep snow below 0.25 m (10 in) to ensure proper ventilation.

  • Check each station monthly for vandalism or damage. If the station is marked, contact ChargePoint for replacement signs. If the station appears damaged, contact ChargePoint for a service visit.

  • Check each charging cable monthly for any signs of wear or damage. If a cable appears damaged, contact ChargePoint for a service visit.

Do not pressure wash the charging station. Pressurized water can damage the system. Use a damp cloth to clean the charging station.

Preventive Maintenance

Perform these recommended service checks at the intervals listed below.

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

Yearly Maintenance

For all installations:

Carry out these steps for all types of installations:

  • Check signs for marks or fading, and replace if needed using the appropriate service guide.

  • Use a damp, lint-free cloth to wipe down the outside surfaces of the station, including the cables, outer surfaces of the connector, and screen.

  • Check the exterior of the charging station for any signs of corrosion or damage. Contact ChargePoint if damage is found.

  • For installations with a screen, verify that the screen and the buttons light up and are functioning properly. Replace if needed using the appropriate service guides.

  • Use the key to open the charging station. Verify there is no water ingress. Verify that the seals are in good condition. Verify that there is no accumulated dust or debris. If there is damage to the seals, visible water ingress, or accumulated dust and debris, contact ChargePoint for assistance.

  • Perform all safety testing required by law. This includes requirements associated with PTB type approval and the metering law in Germany. Refer to local regulations for details.

For shuttered sockets:

Ensure the following checks for shuttered sockets:

  • Verify the shutter opens freely and returns to closed when not in use. Replace if needed using the appropriate service guide.

For attached charging cables:

Inspect the cables and connectors thoroughly:

  • Check charging cables and connectors for any degradation or damage and replace if needed using the appropriate service guide.

  • Check the strain relief for any damage. If damage is found, replace the cable using the appropriate service guide.

For Cable Management Kits:

Confirm the integrity of cable management components:

  • Verify the bolts securing the bracket to the bottom of the station are secure. If loose, refer to the appropriate installation and FRUClosed Field Replaceable Unit guides for guidance.

  • Verify the retractor for the cable management kit is not frayed and successfully retracts. For problems with the retractor, contact ChargePoint for assistance

For pedestal mounted installations:

Check the stability and condition of pedestal-mounted stations:

  • Verify the pedestal cover is secured to the pedestal and undamaged. If damage is found, contact ChargePoint for assistance.

  • Verify the pedestal is secured to the ground and does not wobble. If a wobble is found, refer to the appropriate installation and service guide for guidance.

For wall mounted installations:

Ensure wall-mounted stations are properly secured:

  • Verify the installation does not shift or wobble. If the charging station is not fully secured, contact ChargePoint for assistance.

5-Year Maintenance

Perform all yearly maintenance listed above and additional checks:

  • Perform all yearly maintenance listed above.

  • Check correct torque on mounting anchors and cable tabs in the contactor assembly using the appropriate Installation and service guide.