Org/Admins FAQs

Admin Roles

How do I change my username after setting up the admin account?

The ChargePoint Platform does not allow users to change their username after setting up the admin account. Admins can change their email address but not their username after setting it up for the first time. If the username needs to be changed then the account has to be deleted and recreated.

For information on deleting and creating an admin account, see Admin Roles.

Flex Billing

What are my options for receiving payment?

You can receive your Flex Billing revenue via ACH (electronic deposit) or by check (special arrangement and fee required).

How do I enable Flex Billing, or change the method by which I receive payments?

To enable Flex Billing or update how you receive payments, submit a request for your account online by clicking on the Flex Billing tab of your Organization’s Prop Sheet.

How often do I receive Flex Billing revenue?

You will receive a check or direct deposit once a month. However, if the revenue is less than $50, it will be paid quarterly.

How do I configure pricing on my stations?

Please see “How to set the price that drivers pay to use your stations” in the Training Video section under the Help menu to learn how to configure pricing.

If I configure “per-hour” pricing, does the Driver get billed even if the car is full (stops charging)?

Yes. Think of per-hour pricing as a parking meter. The driver pays the per-hour fee for as long as the vehicle is plugged in, whether or not the vehicle is actually drawing power. So, if a Driver plugs in for 8 hours, and the car was fully charged after 5 hours, the Driver still pays for 8 hours. That is how long the parking spot was occupied, and that is how the fee is computed.

What are Marketplace Facilitator (MPF) rules for Sales Tax?

Marketplace Facilitator rules were put in place to regulate sales tax calculation and collection through e-commerce websites and require the e-commerce platform providers to remit the tax rather than the seller of the goods. In many states, these MPF rules also apply to EV charging transactions, because the driver interacts with the transaction processing platform of the EV charging network rather than with the station owner directly. Therefore, the EV charging platform provider, ChargePoint in this case, acts as the MPF and must therefore calculate, collect and remit the tax instead of the station owner, which acts as the seller of the charging session.

Which states currently require Sales Tax on EV charging transactions and also have Marketplace Facilitator (MPF) rules for EV charging?

The following states require Sales Tax on EV charging transactions, which are also covered by MPF rules. This means that ChargePoint must remit Sales Tax as the MPF for the transactions rather than the station owner or seller.

AZ, AR, CO, CT, DC, GA, HI, IN, KS, KY, LA, MD, ME, MA, MI, MN, MS, NE, NJ, NM, NC, SC, SD, TN, TX, UT, VT, WI, WY

Which states currently require Sales Tax on EV charging, but are not subject to MPF rules for EV charging?

NY and MO

Which states currently have special EV charging Excise Taxes or EV charging fuel tax and where can I find more information?

The following table shows the list of US states that currently impose a Tax on EV charging. Specific restrictions on which stations qualify and how to register your business to submit these taxes are documented on the external links for each state.

Alarms

What are the alarm types?

Alerts & Notifications

How does ChargePoint calculate GHG emissions savings?

GHG savings calculations are based on the energy dispensed through each organization’s stations. We estimate how far an EV can go using the energy from the stations, calculate the emissions caused by generating this electricity and compare this with the emissions that would be generated by a gas-powered vehicle going the same distance.

We use the following data points and estimates for North America:

8.8 kg CO2 (or 19.4 lbs CO2 per gallon): average emissions from driving an internal combustion engine (ICE) vehicle [1].

3.0 mi/kWh: average efficiency for an electric vehicle based on data for several types of EVs.

23.9 mi/gal (mpg): average fuel efficiency in United States for an ICE passenger car [3].

Country emission factor “x” lbs CO2/kWh: average for emissions factor from generating electricity to fuel EVs (all data is converted into lbs CO2/kWh) [4].

CO2 is 95% of GHG emissions [5]

We use these data points in the following calculation:

(19.4 × 3.0 / 23.9 – country emission factor “x”) ÷ 95% = x lbs/kWh

This output is then converted into kg/kWh of GHG savings

In the final step, we multiply the output (kg/kWh of GHG savings) by the organization’s energy dispensed (kWh) to get the final GHG savings (kg).

For details on the emission factors by country, see the table below:

How are my gasoline savings computed?

We use Environmental Protection Agency (EPA) estimates in a formula that derives the gasoline savings from how much energy your stations have provided to EVs, which is a measure of how many miles have been driven on electricity instead of gasoline. Here are the estimates we use in our calculation:

• The North America passenger car average fuel efficiency for ICE vehicles is 23.9 mi/gal [1].

• An electric vehicle has an average efficiency of 3.0 mi/kWh. [Note: This is our estimate based on data for several types of electric vehicles.]

Combining these numbers, we get 3.0 / 23.9 = 0.1255 gallons/kWh of Gasoline Savings.