Notification Rules

The Rules Configuration page lets you create and manage notification rules that automatically alert designated contacts when specific charging station events like station faults, offline status, or critical charger issues occur.

The Rules Configuration page allows searching for rules and filtering rules by severity or alert types. Additionally, you can sort rules by name, severity, asset type, or alert after.

Creating Notification Rule

To create Notification Rule:

  1. Log in to ChargePoint CMS Suite.

  2. Navigate to Notifications > Rules Configuration.

  3. Click + Create Rule.

  4. Enter the following details in What to watch:

    • Watch: Select what to watch, entire organization, specific station groups, or specific chargers.

      • If you select to watch entire organization, choose which organization to watch.

      • If you select to watch specific station groups, choose which organization and which station groups in that organization to watch. You can pick more than one station groups to watch.

      • If you select to watch specific chargers, choose which organization and which chargers in that organization to watch. You can pick more than one charger to watch.

    • Triggers: Select one or more triggers to send the notification.

      • Station offline: Detects when a station stops reporting for longer than a threshold. Select a threshold from the drop-down list.

      • Station Fault: Detects when a station reports a hardware or communication error. Select a threshold from the drop-down list.

    • Alert close: Select how to alert moves to history when the charger comes back online or the fault clears.

      • Manual only: Manually mark the alert resolved.

      • Resolve automatically: Automatically move the alert moves to history when recovery signal is received from the charger.

  5. Click Next.

  6. Enter the following details in Who to notify:

    • Contact List: Select one or more contact list to send the notification to.

    • Communication channels: Select how the members on contact list are notified. You can pick more than one communication channel.

      • Email: Members on contact list are notified over email.

      • SMS: Members on contact list are notified over SMS.

    • Severity: Select how to quickly the notification reaches the members.

      • Critical: Indicates issue with major impact to operations and requires immediate attention. Email notifications are sent immediately. Critical notifications skip the digest entirely and the first member in the contact list gets an email the moment the alert triggers.

      • High: Indicates significant issue that should be addressed soon. Notifications with high severity are grouped into the next hourly digest and batched so that members in the contact list get one compiled email per hour instead of one email per alert.

      • Low: Indicates minor issue with low urgency. Notifications with low severity are grouped into the next hourly digest and batched so that members in the contact list get one compiled email per hour instead of one email per alert.

  7. Click Next.

  8. Enter the following details in Review & Create:

    • Rule name: Enter a name for the notification. By default, a rule name is auto-populated based on selections in previous sections. A rule name is used to identify the rule in the Alerts.

    • Organization assets: Review and trim which organization assets are monitored. A notification rule should have one organization asset.

    • Contact lists: Review and trim which contact lists are notified. A notification rule should have one contact list.

    • Severity: Review and select which severity level is applied. A notification rule should have one severity level.

    • Channels: Review and select the communication channel on which the notification is sent. A notification rule should have one communication channel.

    • Auto-resolve: Review and select how to alert moves to history when the charger comes back online or the fault clears. A notification rule should have one auto-resolve method.

    • Enabled. Enable or disable this notification rule. A disabled notification rule does not take effect until it is enabled.

  9. Click Create.

Enabling Notification Rule

To enable a Notification Rule:

  1. Log in to ChargePoint CMS Suite.

  2. Navigate to Notifications > Rules Configuration.

  3. Select Enabled checkbox for a notification rule.

Disabling Notification Rule

To enable a Notification Rule:

  1. Log in to ChargePoint CMS Suite.

  2. Navigate to Notifications > Rules Configuration.

  3. Unselect Enabled checkbox for a notification rule.

Editing Notification Rule

To edit a Notification Rule:

  1. Log in to ChargePoint CMS Suite.

  2. Navigate to Notifications > Rules Configuration.

  3. Click ellipses to the right of a notification rule and click Edit.

  4. Edit the notification rule and click Save changes.

Deleting Notification Rule

To edit a Notification Rule:

  1. Log in to ChargePoint CMS Suite.

  2. Navigate to Notifications > Rules Configuration.

  3. Click ellipses to the right of a notification rule and click Delete.

  4. Click Delete in the confirmation window.