Waitlist Management
The Waitlist feature enables users to create and customize individual waitlist policy that allows drivers to get in line when your charging stations are all in use.
Once a waitlist policy has been applied to your charging stations, waiting drivers receive a notification when it is their turn to plug in. Once notification is received, drivers have the option to:
-
Accept: Use the charging spot.
-
Snooze: Let the next person in line charge (without losing their own place in line).
-
Decline: Remove themselves from the waitlist.
To access the Waitlist Overview tab, log in to ChargePoint Platform and navigate to Waitlist Management.
The table below describes the fields available in this tab.
Click the 
icon to customize the columns of the overview table.
|
Field Name |
Description |
|
Total drivers in queue |
Displays the total number of drivers in a queue. |
|
Successfully charged from waitlist today |
Displays the total number of successfully charged drivers from the waitlist that specific day. |
|
Wait time today |
Displays the maximum wait time and average wait time for that specific day. |
|
Peak Queue |
Access peak charging demand and queuing information using the chart. |
|
Queue Depth |
Displays insights on queue depth to understand and manage demand, usage and pricing. |
Click the 
icon to customize the data. Select the period of time using the Period drop-down list. Under Advanced Filters click + Add Filter and select an item.
Select Contains/Does Not Contain/Is from the Condition drop-down and enter a Value for the filter. Click Apply Filters to take into consideration the selection made in the filter and generate updated results. You can apply multiple filters simultaneously to narrow down the data.
Click on the horizontal ellipsis (...) to export the data or delete the widget. Click Export and select the format from the drop-down list. Click Download to save the export. Click Delete widget to remove the report from the overview page.
For more information, refer to the following topics:
