Waitlist Policies
Waitlist policies help manage demand, regulate congestion, and maximize station use, ensuring benefits for both drivers and station owners. Drivers can join queues and plan charging sessions. Station owners can achieve automated supervision and operation, expand station utilization and get data on station and driver activity.
The Waitlist Policies tab has a list of policies created and the number of stations utilizing the policy.
Click on a policy to see the details. The pop up on the left contains the following waitlist policy information:
|
Field Name |
Description |
|
Basic information |
|
|
Policy name |
Displays the name of the waitlist policy. |
|
Organization |
Displays the name of the organization. |
|
Description |
Displays the description of the waitlist policy (if any). |
|
Queuing configuration |
|
|
Schedule |
Specifies the port allocation schedule configured for the waitlist policy. |
|
Local queuing |
Local queuing allows drivers to join the waitlist by physically tapping on the station with RFID or mobile device. |
|
Remote queuing |
Remote queuing allows drivers to join the waitlist through mobile app or web. |
|
Driver Journey |
|
|
Time to respond |
Defines the time a driver has to respond (Accept, Snooze or Remove) when notified of their turn. The driver will be auto-snoozed if he/she does not respond within this time. |
|
Maximum snooze |
Defines the maximum number of snoozes the driver gets before the driver is automatically removed from a waitlist. |
|
Time from accepting spot to plug in |
Defines the maximum time a driver has to plug in their vehicle after accepting a notification that a charging spot is available. |
|
Notify driver |
Specifies the settings for driver notifications. |
|
Driver is expected to move vehicle within |
Defines the time limit after which the driver is expected to move the vehicle. |
Click on the horizontal ellipsis (...) under the Actions parameter to view options available for and select Edit or Delete to modify a waitlist policy.
Click + Create to configure a waitlist policy. For detailed instructions, see Create Waitlist Policies.
