Service Bulletin: Software Corruption Caused by Unexpected Power Loss

Bulletin Published: February, 2024

Affected Models and Down Version: Some ChargePoint CP6000, Power Link 2000, and Power Link 1000 charging stations.

Required Action: Do not interrupt power to the station until the software initialization sequence has completed and has progressed to the Installation Wizard or the Installer App.

Failure: Unexpected power loss during the first boot up in the field results in station software being corrupted. The station displays a SYSTEM ERROR SERVICE REQUIRED message.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.

Warranty Limitation

• If the charging station is not installed, commissioned, or serviced by a ChargePoint certified technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
• You must be a licensed electrician and complete training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access ChargePoint's web-based installer tools or ChargePoint Installer app.

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Introduction

If there is an unexpected loss of power the first time a CP6000, Power Link 2000, or Power Link 1000 charging station powers up, the station software might become corrupt.

Examples of unexpected losses of power include the following:

• A circuit breaker trips

• Someone turns the station off by accident

• Someone tests the circuit breakers

• Someone unseats the head assembly

Procedure

1. Power up the station at the breaker panel.

2. Watch the status bar (a) near the bottom of the display.

   

3. If the following message appears, go to chargepoint.com/support, find your region’s technical support number, and contact ChargePoint Support.