Introduction

Follow this topic to service and replace the CPH50 components.

Before You Begin

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.
Do not perform installation or service in inclement weather. If you work in rain or wind, you must use a weather-proof shelter that covers all boxes and components.
Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site. Store all shipments of components in a dry covered location and protect from moisture.

Comply with these guidelines to prevent component damage.

  • Use tools suitable to torque metric fasteners. All fasteners used on the CPH50 are in metric sizes.

  • Use the given torque values to tighten the fasteners.

  • Ensure that the tools such as torque tool, multimeter, and Ethernet tester are calibrated.

Warranty Limitation
  • If the charging station is not installed, commissioned, or serviced by a ChargePoint certified technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
  • You must be a licensed electrician and complete training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access ChargePoint's web-based installer tools or ChargePoint Installer app.
During servicing, ChargePoint recommends taking a photo before removing each part, so you can refer to the photos when reassembling the system.
Follow Service Guide instructions only. Use only ChargePoint-authorized parts.

Additional Documentation

To ensure safety for you and others, do this before you begin:

  • Familiarize yourself with the instructions in the service guide.

  • If you have not installed or serviced the CPH50 recently, orient yourself to the CPH50 by reviewing the Site Design, Installation, and Datasheet as well as any other materials you find helpful.

Check and Protect Parts

To ensure your safety, do the following:

  • Use only authorized parts and accessories sold and supplied by ChargePoint for the unit and model.

  • Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site.

  • Store all shipments of components in a dry covered location and protect from moisture.

  • Familiarize yourself with the contents of each shipping box.

  • Ensure that you have all the parts for the work you plan to perform.

  • Have more than one technician or qualified support person present if components are heavy.

  • Keep liquids and objects containing liquid away from the unit, never on or inside.

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

If Damaged, Do Not Service

Do not perform work or remove any signs or covers from the unit if you find any of the following:

  • The charging station housing shows mechanical damage.

  • The charging cables or connectors are visibly damaged.

  • The station is unstable or moves. 

If you find such damage, turn off the station, advise the site manager to keep the unit(s) off, and contact ChargePoint immediately. Find your region’s technical support number at chargepoint.com/support.

You must be a licensed electrician and complete online training to become a ChargePoint certified installer. If you do not complete training, you cannot access the ChargePoint network to complete installation. Find online training at: https://www.chargepoint.com/partners/training-certification. If the charging station is not installed by a ChargePoint certified installer, using a ChargePoint approved method, it is not covered under warranty and ChargePoint is not responsible for any malfunctions.

Follow the instructions in the Installation Guide and heed all warnings.

Required Tools and Materials

To install ChargePoint CPH50 charging stations, you need the following tools and materials:

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4 mm (3/16 in) drill bit

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T20 torx screwdriver with torque setting

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10 mm (3/8 in) nut setter

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Flat blade (4.5 mm) screwdriver with torque setting

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Wire stripper

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Bubble level

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Hand-held drill

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QRClosed Quick Response code scanner (usually built into the camera app)

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Smartphone with internet connectivity

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ChargePoint installer login credentials

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ChargePoint Installer app

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ChargePoint Driver app

Inspect the Box for Contents

Check to ensure you have the following parts before beginning work.

  • Charging station

  • Backplate

  • Quick start guide

  • Three 6 mm (3/8 in) x 51 mm (2 in) lag screws

  • Three masonry anchors

  • M25 cable gland

  • Locking screw