Cloud Dashboard and Reports

You can access data and diagnostics, create reports, and manage many features of charging stations in the ChargePoint Platform Dashboard. This applies to all CP6000 stations (non-Eichrecht-compliant and Eichrecht-compliant). The ChargePoint Platform Dashboard was not part of the conformity assessment procedure for Eichrecht.

To explore all the features, log in to the ChargePoint Platform Dashboard at eu.chargepoint.com using the login credentials created when setting up the station network manager account.

Manage Station Configuration

Log in to the dashboard to manage the following:

  • Pricing and billing for charging

  • Access to stations

  • Display messages

  • Waitlists (when stations are full)

The layout and design of CP6000 screen displays cannot be customized. Contact ChargePoint to get help on setting up individual advertisements.

View Diagnostic Information

You can view diagnostic information on a charging station or component:

  1. Go to Stations in the main menu.

  2. Choose the Station Name in the Table View.

  3. Choose the Status/Actions tab to view station-specific information.

If a red status alert appears, contact ChargePoint immediately.
A yellow status alert provides you with information. Unless functionality appears affected, typically no action is required.

Generate Reports

Log in to ChargePoint Platform and navigate to Reports tab, to access the following reports:

  • Reports by data type (such as Analytics, Financial, Logs)

  • Duration slider (by day, week, month, year) below the chart

  • Advanced filters (such as station name, organization) at the bottom tab

  • Detailed data view when you hover over a report graph

Log in to ChargePoint Platform and click on the ? icon in the top right corner of the screen to access the ChargePoint Platform Online help.

Reports on Alerts

You can also view station error codes and alerts from the ChargePoint Platform and export that information to a report.

  1. Log in to the ChargePoint Platform Dashboard.

  2. Go to Reports > Alarms.

  3. Choose Most Recent Only, Current Alarms, Historical Alarms, or All Alarms from the dropdown menu.

  4. Apply filters from the bottom tab.

  5. Use the check-box on the left to choose specific data.

  6. Export as a CSV file by choosing either Visible Columns or All Columns from the drop-down menu.