Maintenance

The station needs preventive maintenance over its lifetime.

ChargePoint’s network connection monitors system health and alerts you when corrective maintenance might be required.

Customers who have purchased the ChargePoint Assure Pro maintenance service are entitled to one annual preventive maintenance service for their stations. An authorized ChargePoint Service Technician should perform this service. For more information on becoming a ChargePoint certified installer or service technician, visit https://www.chargepoint.com/partners/training-certification.

Site Manager Responsibilities

The site or facility manager has a few duties for general site maintenance:

  • Ensure stations are free of debris and nothing is blocking the front and rear vents.

  • Clear away snow and other substances to maintain the clearances specified in the CP6000 Site Design Guide.

  • Check each station monthly for vandalism or damage. If the station shows signs of vandalism , contact ChargePoint for replacement signs. If the station appears damaged, contact ChargePoint for a service visit.

  • Check each charging cable monthly for any signs of wear or damage. If a cable appears damaged, contact ChargePoint for a service visit.

Do not pressure wash the charging station. Pressurized water can damage the system. Use a damp cloth to clean the charging station.

Preventive Maintenance

Risk of shock

  • Before any procedure, the technician must disconnect the power.

  • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

  • Keep power off until the top cap is correctly reinstalled and the work is complete.

Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Follow Service Guide instructions only. Use only ChargePoint-authorized parts.

Station Components

Labeled diagram of product, tools or parts.

  1. Cable Management Kit (CMKClosed Cable Management Kit)

  2. Station and Eichrecht display

  3. RFIDClosed Radio Frequency IDentification reader

  4. Meter display and type labels

  5. Charging cables

  6. Status LEDs

  7. Type 2 holster

  8. Type 2 socket

Annual Maintenance

Perform the following maintenance every year:

  • Use a damp, lint-free cloth to wipe down the exterior surfaces, including the cables, outer surfaces of the connector (plug at end of cable), and display.

  • Inspect the exterior for any signs of damage. If you find any, contact ChargePoint.

  • Inspect exterior vinyl signs for marks or fading. Contact ChargePoint for replacement signs, if needed.

  • Inspect charging cables:

    • Check the charging cables and connectors for any sign of damage. If you find any damage, power the station off, advise the site manager to keep it off and contact ChargePoint.

    • For stations with a cable management kit (CMKClosed Cable Management Kit), check that the charging cables operate smoothly by fully extending and retracting. If you find limited motion or retraction, contact ChargePoint.

  • Inspect sockets:

    • Check the sockets for any sign of damage. If you find any damage, power the station off, advise the site manager to keep it off and contact ChargePoint.

  • Reset or test Residual Current Device (RCDClosed Residual Current Device):

  • Check the status lights (a) and the light bar (b). If any lights are not functioning, or you find other issues, contact ChargePoint.

    Technical illustration depicts the procedural step.

Status Light Color Definitions

Status Light Color

Operating Definitions

Orange and white icon that represents a tool or action.

Light blue

Plugged in and waiting for capacity due to power management and scheduled charging

Orange and white icon that represents a tool or action.

Blue, pulsing

Charging a vehicle

Orange and white icon that represents a tool or action.

Blue, solid

Charging complete or preparing for vehicle communication after plugging a vehicle in

Orange and white icon that represents a tool or action.

Green

Available and ready to charge

Orange and white icon that represents a tool or action.

Orange, pulsing

Installing software

Orange and white icon that represents a tool or action.

Orange, solid

Online, waiting for a reservation

Status Light Color

Fault Definitions

Orange and white icon that represents a tool or action.

Red

Out-of-service or disabled

Orange and white icon that represents a tool or action.

Yellow, pulsing

Plugged in but not authorized, reported as blocked

Orange and white icon that represents a tool or action.

White

Offline

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Reset Residual Current Device (RCD) - With RCD Reset Door

Perform the following steps to reset RCDClosed Residual Current Device for models with RCDClosed Residual Current Device reset door:

  1. Use the provided key to unlock the panel.

    Technical illustration depicts the procedural step.

  2. Gently tilt the access panel (a) away and lift up to remove it from the station.

  3. Remove the access tool from the panel (b).

    Technical illustration depicts the procedural step.

  4. Insert the access tool (b) into the RCDClosed Residual Current Device reset activator.

    IMPORTANT: If the station is configured for a single port, insert the access tool into the RCDClosed Residual Current Device reset activator on the right side.

    If you do not have the access tool, use a 9 mm (or a 3/8 in) flat head screwdriver to adjust the reset activator.

    Technical illustration depicts the procedural step.

  5. Use the access tool to turn the activator clockwise to the Test position (c) when testing the breaker.

    RCD Test Position

    Technical illustration depicts the procedural step.

    Turn the activator clockwise to turn the RCDClosed Residual Current Device to the off (0) position (d).

    RCD Off Position

    Technical illustration depicts the procedural step.

  6. Use the access tool to turn the activator counter clockwise to turn the RCDClosed Residual Current Device on (1) again.

    Technical illustration depicts the procedural step.

  7. Place the access tool back in the access panel.

  8. Align the tabs along the bottom edge of the panel with the slots on the station and tilt the access panel in place.

    Technical illustration depicts the procedural step.

  9. Use the provided key to lock the panel.

    Technical illustration depicts the procedural step.

    10.  

Reset Residual Current Circuit Breaker (RCD) - Without RCD Reset Door

Perform the following steps to reset RCDClosed Residual Current Device for models without RCDClosed Residual Current Device reset door:

  1. Gently insert an 8 mm flat blade screwdriver (a) through one of the two holes (b) in the front panel.

  2. Insert the screwdriver (a) at an angle to access the right RCCBClosed Residual Current Circuit Breaker.

  3. Use the screwdriver to turn the activator (c) clockwise to turn the RCCBClosed Residual Current Circuit Breaker (d) off.

  4. Use the screwdriver to turn the activator counter-clockwise to turn the RCCBClosed Residual Current Circuit Breaker on again. The activator passes over the Test button (e) during this process.

    Red indicates the power is ON. Green indicates the power is OFF.

  5. If both ports are active, insert the screwdriver straight through the front panel (f) to access the left RCCBClosed Residual Current Circuit Breaker.