Maintenance

The station needs preventive maintenance over its lifetime.

ChargePoint’s network connection monitors system health and alerts you when corrective maintenance might be required.

Customers who have purchased the ChargePoint Assure Pro maintenance service are entitled to one annual preventive maintenance service for their stations. An authorized ChargePoint Service Technician should perform this service. For more information on becoming a ChargePoint certified installer or service technician, visit https://www.chargepoint.com/partners/training-certification.

Site Manager Responsibilities

The site or facility manager has a few duties for general site maintenance:

• Ensure stations are free of debris and nothing is blocking the front and rear vents.

• Clear away snow and other substances to maintain the clearances specified in the CP6000 Site Design Guide.

• Check each station monthly for vandalism or damage. If the station shows signs of vandalism , contact ChargePoint for replacement signs. If the station appears damaged, contact ChargePoint for a service visit.

• Check each charging cable monthly for any signs of wear or damage. If a cable appears damaged, contact ChargePoint for a service visit.

Preventive Maintenance

Station Components

1. Cable Management Kit (CMK Cable Management Kit)

2. Station and Eichrecht display

3. RFID Radio Frequency IDentification reader

4. Meter display and type labels

5. Charging cables

6. Status LEDs

7. Type 2 holster

8. Type 2 socket

Annual Maintenance

Perform the following maintenance every year:

• Use a damp, lint-free cloth to wipe down the exterior surfaces, including the cables, outer surfaces of the connector (plug at end of cable), and display.

• Inspect the exterior for any signs of damage. If you find any, contact ChargePoint.

• Inspect exterior vinyl signs for marks or fading. Contact ChargePoint for replacement signs, if needed.

• Inspect charging cables:

  • Check the charging cables and connectors for any sign of damage. If you find any damage, power the station off, advise the site manager to keep it off and contact ChargePoint.

  • For stations with a cable management kit (CMK Cable Management Kit), check that the charging cables operate smoothly by fully extending and retracting. If you find limited motion or retraction, contact ChargePoint.

• Inspect sockets:

  • Check the sockets for any sign of damage. If you find any damage, power the station off, advise the site manager to keep it off and contact ChargePoint.

• Reset or test Residual Current Device (RCD Residual Current Device):

  • Visit Reset Residual Current Device (RCD) for instructions.

• Check the status lights (a) and the light bar (b). If any lights are not functioning, or you find other issues, contact ChargePoint.

  

Status Light Color Definitions

Status Light Color		Operating Definitions
	Light blue	Plugged in and waiting for capacity due to power management and scheduled charging
	Blue, pulsing	Charging a vehicle
	Blue, solid	Charging complete or preparing for vehicle communication after plugging a vehicle in
	Green	Available and ready to charge
	Orange, pulsing	Installing software
	Orange, solid	Online, waiting for a reservation

Status Light Color		Fault Definitions
	Red	Out-of-service or disabled
	Yellow, pulsing	Plugged in but not authorized, reported as blocked
	White	Offline

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Reset Residual Current Device (RCD)

Before resetting the RCD Residual Current Device, inspect the front of the station and use the applicable procedure below:

• If the station has an RCD Residual Current Device reset door, use Reset Residual Current Device (RCD) - With RCD Reset Door.

• If it does not have an RCD Residual Current Device reset door but has two access holes on the front vents, use Reset Residual Current Circuit Breaker (RCD) - Without RCD Reset Door.

  This type of station has an RCD Residual Current Device access upgrade kit and can be reset by inserting a screwdriver into the two access holes on the front vents.

• If it has neither an RCD Residual Current Device reset door nor an RCD Residual Current Device access upgrade kit, use Reset Residual Current Circuit Breaker (RCD) - Without RCD Reset Door and RCD Access Upgrade Kit.

  • This procedure applies to stations without an RCD Residual Current Device reset door or RCD Residual Current Device access upgrade kit.
  • You can also use this procedure if the front screwdriver-access procedure cannot be completed or does not reset the RCD Residual Current Device, and as a fallback when front access reset is not possible.

Reset Residual Current Device (RCD) - With RCD Reset Door

Perform the following steps to reset RCD Residual Current Device for models with RCD Residual Current Device reset door:

1. Use the provided key to unlock the panel.

   

2. Gently tilt the access panel (a) away and lift up to remove it from the station.

3. Remove the access tool from the panel (b).

   

4. Insert the access tool (b) into the RCD Residual Current Device reset activator.

   If the station is configured for a single port, insert the access tool into the RCD Residual Current Device reset activator on the right side.
   If you do not have the access tool, use a 9 mm (or a 3/8 in) flat head screwdriver to adjust the reset activator.

   

5. Use the access tool to turn the activator clockwise to the Test position (c) when testing the breaker.

   RCD Test Position

   

   Turn the activator clockwise to turn the RCD Residual Current Device to the off (0) position (d).

   RCD Off Position

   

6. Use the access tool to turn the activator counter clockwise to turn the RCD Residual Current Device on (1) again.

   

7. Place the access tool back in the access panel.

8. Align the tabs along the bottom edge of the panel with the slots on the station and tilt the access panel in place.

   

9. Use the provided key to lock the panel.

   

 

Reset Residual Current Circuit Breaker (RCD) - Without RCD Reset Door

Perform the following steps to reset RCD Residual Current Device for models without RCD Residual Current Device reset door:

1. Gently insert an 8 mm flat blade screwdriver (a) through one of the two holes (b) in the front vents.

   

2. Insert the screwdriver (a) at an angle to access the right RCCB Residual Current Circuit Breaker.

   

3. Use the screwdriver to turn the activator (c) clockwise to turn the RCCB Residual Current Circuit Breaker (d) off.

   

4. Use the screwdriver to turn the activator counter-clockwise to turn the RCCB Residual Current Circuit Breaker on again. The activator passes over the Test button (e) during this process.

   

   Red indicates the power is ON. Green indicates the power is OFF.

5. If both ports are active, insert the screwdriver straight through the front vent (f) to access the left RCCB Residual Current Circuit Breaker.

   

Reset Residual Current Circuit Breaker (RCD) - Without RCD Reset Door and RCD Access Upgrade Kit

1. Disconnect the power to the CP6000 at the service panel.

   Risk of shock

   • Before any procedure, the technician must disconnect the power.

   • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

   • Keep power off until the top cap is correctly reinstalled and the work is complete.

   Failure to follow these instructions can result in serious injury, loss of life, or property damage.

2. Use the L-wrench to loosen two captive screws securing the top cap.

   

3. Remove the top cap.

   

4. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

   

5. Lift head assembly and insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.

   

6. Slide the power plate cover up to access the RCD Residual Current Device circuit breakers and hold it in position.

   

7. To reset the RCD Residual Current Device(s), set the left and right RCD Residual Current Device circuit breakers to the OFF position. After a few seconds, set the circuit breakers back to the ON position.

   

   Red indicates the power is ON. Green indicates the power is OFF.

8. Slide the power plate cover down.

   

9. Remove the L-wrench.

   

10. Slide the head assembly all the way into the pedestal housing.

    

11. Ensure the head assembly is fully seated.

    

12. Using the L-wrench, tighten two screws.

    

13. Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.

    

14. Torque two captive screws to 1.1 Nm (10 in-lb).

    

15. At the electrical panel, power up the station.

    One or both port LEDs appear Red until the lockout faults are cleared.

If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

Clear Lockout Faults

After maintenance or a system reset, the station triggers lockout faults.

To clear lockout faults, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.