Complete Station Setup

To complete the setup, you must have completed the ChargePoint installer training and received your ChargePoint installer login. To complete the next steps, you need:

• Installer login

• Activation label (including the MAC Message Authentication Code address)

• A smartphone with a camera, QR Quick Response code scanning (usually built into the camera app), Internet connectivity, and the ChargePoint app

• The exact location (to the parking space) where the charging station is physically installed

Power Up

Power up the station. If the station does not power up, turn power back off and check that the head assembly’s blue rectangular connector is fully seated into the terminal block.

Install Cable Clamps

To install the Cable Clamps:

1. Uncoil the charging cable by gently extending it all the way out and away from the station. Rotate the plug as needed to remove any twist or kinks.

   

2. Position the charging cable near the base of the station.

   

3. Align the knot bearing on each rope to its corresponding mating feature on the cable clamp.

   

4. Using tool provided, turn the knot bearing clockwise approximately 1/4 turn. You may need to push down while turning the knot bearing.

   Ensure no gap exists between the top cap and the ball.

   

5. Untie the knot near the top of the CMK Cable Management Kit.

   

   

6. Check that the charging cable extends and retracts fully and smoothly.

   

7. Insert the charging cables into their corresponding holsters.

   

Run the Installation Wizard

The CT4000 has an on-screen Installation Wizard to guide you through setup and verification of the station for operation. Use the Up or Down buttons to scroll to the appropriate choice and use the Select button to make choices. You are guided to select things like:

• Language

• New or replacement station

• Circuit installation information

• Notification of any station faults

When the Installation Wizard has been completed, you will see:

• The instructional video

• The status icon for each port displaying a green check mark

• No error messages

• No lit error LEDs

If any error messages display or LEDs are lit, resolve those issues before proceeding.

Secure the Head Assembly

Once you have verified the charging station is correctly wired, secure the head assembly.

1. Remove the L-wrench by rotating it to the right until the security tag breaks. Lift the head assembly slightly and remove the L-wrench.

   Ensure the snaps on the top cap are fully engaged before lowering the head assembly.

   

2. Lower the head assembly. Ensure the head assembly is fully seated and that no gap exists between the bottom of the head assembly and the housing. The head assembly fits tightly and may require extra downward force to ensure it is fully seated.

3. Using the L-wrench, tighten the two security set screws inside the holsters to approximately 2.8 to 3.4 Nm (2 to 2.5 ft-lb).

4. Cover the screws using the two rubber plugs.

   

5. Insert the charging cables into their corresponding holsters.

Label Charging Station

To label the charging station, follow the steps below:

1. Locate the activation label.

   Your smartphone or other device has a scanning app:

   1. Use the camera or open an app that can scan the QR Quick Response code.

   2. Point the camera at the QR Quick Response code on the activation label.

   3. Your device is automatically redirected to the installer pinpointing page. Check that the web page URL is m.chargepoint.com.

   4. Enter your ChargePoint installer login and password and Log In.

      

   5. The system automatically enters the MAC Message Authentication Code address and activation password. Ensure that this information matches the details provided on the activation label. Choose Next.

   Your smartphone or other device does not have a scanning app:

   1. Go to m.chargepoint.com on your device.

   2. Enter your ChargePoint installer login and password and Log In.

      

   3. Enter the MAC Message Authentication Code address and activation password printed on the activation label. Choose Next.
      

   Verify the station serial number before proceeding. It cannot be changed after setup is complete.

2. Allow Location Permission. Your GPS coordinates are required to complete the pinpointing process.

3. Confirm that you are installing a new charging station and choose Next.

4. For Make, choose the manufacturer.

5. For Model, choose the model shown on the manufacturer type plate. Ensure the image of the equipment shown on the app matches the station at the site.

6. For Station S/N, enter the serial number shown on the manufacturer type plate and choose Next.

7. Begin to enter the address of the charging station. Then choose the address from the list of valid addresses and choose Next.

8. Drag the map to place the pin in the exact parking space for this charging station and choose Next.

9. Enter additional station location details, such as Parking lot name, Building name, Floor label, and Parking restrictions, if applicable. Choose Next.

10. Add Helpful Information for Drivers, if applicable.

11. Choose Take Photo to take an image of the newly labeled charging station and the parking space. Use your camera app to take and use a photo (follow on-screen guidance).

12. Choose Next to complete the process.

Start a Charging Session

Once the installation wizard is complete, use the ChargePoint app to start a test session. Verify that you can:

• Initiate a charging session

• Unlock the holster and pull out the charge handle

• Plug the handle into a vehicle or a vehicle emulator (if available)

• Holster the handle

• Verify that the handle is locked again

Complete the Checklist

Before leaving the installation site, complete the post-installation checklist.

Provide the checklist and any spare parts (activation labels, and so on) to the person responsible for activating the stations. This completes the installation of the CT4000 Wall Mount charging station.