Express 250

RISK OF SHOCK. Some stations share DC power (paired configuration). Pairing should be marked on the AC disconnect or breaker panel. Before performing this procedure, check for pairing and, if present, disconnect the power to BOTH stations at the service panel. Whether Standalone or Paired, follow standard practice and local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off. Keep power off for this circuit until all cover panels are correctly reinstalled and the work scope is completed. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

Warranty Limitation

If the charging station is not installed, commissioned, or serviced by a ChargePoint certified technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
You must be a licensed electrician and complete training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access ChargePoint's web-based installer tools or ChargePoint Installer app.

Use low torque settings when working with power tools during installation or servicing. Over-torquing can damage the equipment.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.

You must document proper installation and submit the documentation to ChargePoint Support with your dispatch or activation ticket at the completion of your inspection. Take photos of each completed step as you complete it.

When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

Do not discard the part you are replacing. Use the new Field Replaceable Unit (FRU Field Replaceable Unit) packaging to return all removed parts to ChargePoint.

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Required Tools and Materials

FRU Field Replaceable Unit Kit:
- Touchscreen lens with preinstalled protective gaskets
- Isopropyl wipes

	Head lamp		Stepladder
	T25 Torx screwdriver

This repair takes one technician about 45 minutes to complete.

About Panels

All panels have guide tabs that align with corresponding slots on the product’s frame. When removing a panel, lift the panel upward to release these tabs from their slots.

Panels overlap from the bottom to the top. To remove any panel, all panels above it on that side must be removed first.

When installing a panel, align these tabs above their corresponding slots and press the panel downward.

Power Off the Station

Power off at the breaker panel and lock out/tag out before continuing work.

RISK OF SHOCK. Before performing this procedure, disconnect the power to the station at the service panel. Keep power off for this circuit until all cover panels are correctly reinstalled and the work scope is completed. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

Remove the Area Light Bar

Using a T25 Security screwdriver, loosen the two captive screws on the area light bar.
Disconnect the power cable that connects the area light bar to the LED display assembly. Remove the area light bar.

When reinstalling, ensure the gasket on each end of the area light bar is properly seated around the plastic tab.

Remove the LED Display

Push the LED display upward to release its guide tabs from their corresponding slots on the Express 250’s frame.
When the LED display assembly is released, disconnect the five cables from the back.

When reinstalling, connect the five cables to their corresponding connectors on the back of the display. Leave the area light bar cable (e) loose.

(a) Communications cable (USB Universal Serial Bus-A)

(b) Holster light cable

(c) Area light cable x 2 (interchangeable)

(d) Power cable (24 V)

Do not allow the LED display to hang from its cables.

Remove the Top Front Panel

Technical illustration depicts the procedural step.

Using two hands, pull the top panel upward to release its guide tabs from their corresponding slots on the Express 250’s frame.
Place a protective cover, such as a lint-free cloth, over the touchscreen to prevent damage during service.

If you are replacing a charging cable, be sure to visit Replace a Holster chapter of the Service Guide available at ChargePoint Product Reference Documentation for information on replacing the holster BEFORE reinstalling the panels.
When reinstalling, push the bottom edge inward to position it inside the groove in the middle vent panel and engage the edge of the sign. Carefully push the panel down until it is firmly seated.
When reinstalling, ensure all five cables at the top of the panel are not captured by the front upper panel, and are easily accessible for reinstalling the LED display.

Replace the Touchscreen Lens

Use a T25 Torx driver to remove the M5 screw and washer attaching each touchscreen ground strap to the frame. Keep the screws and washers for reuse.
Loosen both retention knobs (b), allowing the touchscreen beam (c) to slide up vertically and the touchscreen’s bottom edge to clear the middle vent panel’s slot (d).
With hand pressure, tilt the touchscreen upward at a 45-degree angle.
Allow the touchscreen to return to its lowest position vertically.

The bottom edge and corners of the touchscreen are sharp. Take care when moving underneath the raised screen.
Identify the areas securing the touchscreen lens: the touchscreen top edge (e), side tabs (f), and bottom corner tabs (g).
Unthread all wires from the wire management rings on the underside of the touchscreen. The wires do not have to be removed from their connectors.
Carefully, without excessive force, lift up on the side snap tabs to release the lens’ lower corners.

Be careful not to break side tabs on either the new or old lens. Without a lens, the touchscreen is more easily damaged.
Use isopropyl wipes to clean both the top of the touchscreen surface and the inside and outside faces of the lens. Handle the lens by its edges to avoid leaving fingerprints.
Allow both the touchscreen surface and the lens to air dry completely.
Insert the top edge of the new lens into the touchscreen housing. Ensure the entire top edge is captured.
Align the left and right tab and slot features halfway down each long side of the lens. Ensure the tabs and slots click together.
Gently snap the bottom tabs of the new lens into place. Ensure the tabs and slots click together. Gently test secure placement.

REVERSE THE ABOVE STEPS TO REPLACE THE TOUCHSCREEN LENS, TOP FRONT PANEL, LED DISPLAY, AND AREA LIGHT BAR.

Power On the Station

Once all cover panels are installed, power on the station. The on-screen Installation Wizard steps you through any required tasks to set up the station and verify that it can operate properly.

An Installation Wizard test checks that all cover panels are correctly installed and fully seated. Check the lower right corner of the screen for any error messages. If panel errors appear, match the panel letters to this illustration.

Labeled diagram of product, tools or parts.

(a) Front bottom panel

(b) Middle vent panel

(d) LED display

(e) Area light bar

(f) Rear bottom panel

(g) Rear middle panel

(h) Rear top panel

(i) Left extrusion

(j) Right extrusion

RISK OF SHOCK. If a fault exists, turn the power off at the service panel to BOTH product paired charging stations during work and keep it off until all panels are reinstalled. Internal components can present a shock hazard. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

If any panel needs re-installation, review the procedures above to double-check that all panels are fully seated and that the edges of all signs are captured fully by the panels around them. For further details, refer to Introduction.