Use Stations

Create a ChargePoint account

How do I create a ChargePoint account?

To sign up for a free ChargePoint account, complete the following steps:

  1. Download and open the ChargePoint app.

  2. Enter your basic information on the Create account screen, accept the Privacy Policy and Terms of Service, and hit Next to continue.

  3. Fill out the Add payment screen (or skip it).

    Tip: When you create a free account, you can provide payment info (credit card, Apple Pay, Google Pay or PayPal) so that you will be ready to charge wherever you go.

  4. You can start a charge anytime with the station details in the ChargePoint app. Request a ChargePoint card during sign-up if you need one as a backup.

  5. Tell us what car you drive in the EV information section. This helps us estimate how long it will take to charge your car and allow you to filter by stations that work for your EV.

  6. Choose how you want to get updates about charging in the Notifications section.

  7. That’s it! Now you can find places to charge wherever you go.

What can I do with my ChargePoint account?

Creating a ChargePoint account will give you quick and easy access to the world’s leading EV charging network with multiple charging options, including stations on roaming partner networks such as EVgo, FLO, Ionity, Allego, Innogy, EVBox and others. With a free ChargePoint account, you can:

  • Easily find stations and start charging wherever you go.

  • Set up notifications, get updates on the charging status of your vehicle, get in line for Waitlist and much more.

To sign up for a free ChargePoint account, click here.

How do I get a ChargePoint card?

Request a free ChargePoint card online or in the ChargePoint app. The card should arrive within a few weeks. Once it arrives, you must log in to your account and activate your card.

How do I activate a ChargePoint card?

To activate a new ChargePoint card using ChargePoint app, complete the following steps:

  1. Log in to ChargePoint app, navigate to Account > Manage Cards and choose Activate card.

  2. Enter the serial number printed on your ChargePoint card and select Done.

To activate a new ChargePoint card from the driver portal, complete the following steps:

  1. Navigate to Account > Manage Charging Cards and choose Activate.

  2. Enter the serial number printed on your ChargePoint card and select Activate.

What if I lose my ChargePoint card or need new cards?

You can order additional replacement cards. To get a new card, you can complete either of the following steps:

  • Log in to ChargePoint app, navigate to Account > Manage Cards and choose Get card.

  • In the driver portal, navigate to Account > Manage Cards > Request.

Note: Keep in mind that your first card is free, but additional cards have a fee.

If you lose your card, delete it from your account so others cannot use it.

In North America, you can also use your smartphone or smart-watch to start charging at ChargePoint public charging stations using Tap to Charge.

Can I use a ChargePoint station without a card or an account?

Yes, you can charge your car without a ChargePoint card. If you arrive at a ChargePoint station or any of the roaming partner stations without your ChargePoint card, click the Start Charge button in the ChargePoint app or use your phone to Tap to Charge. You can also charge without a ChargePoint account, but additional fees may apply. The optimal charging experience is with a ChargePoint account.

Why am I asked to enter my car type as part of the sign-up process?

Entering your car model helps us estimate your range and gives you notifications accordingly. It does not influence or change the way you charge in any way. If your car model is not listed, please select the model that is most similar to the car you have. The list is updated throughout the year and you can update your model any time.

Can I cancel my ChargePoint account?

You can cancel your ChargePoint account any time through the ChargePoint app or the driver portal. Navigate to Account > My Profile > Delete Account. Any remaining account balance will be refunded to the credit card associated with your account.

Start a charging session

Can I reserve a charging station near my local airport?

You cannot reserve a station ahead of time. To find an airport charging station, log in to your ChargePoint app and type airport in the search bar. Select the correct airport. Look for the cost of charging session and tips section regarding any idle fees in the app. Happy traveling!

How do I find and start a charging session with my rental EV?

The ChargePoint app allows you to find, charge and pay for charging. You can do it all at one location, which eases charging your rental EV. Complete the following steps to charge your rental EV:

  1. Sign up or log in to the ChargePoint app.

    Tip: If you want to filter by stations that work with your rental EV, enter the vehicle information during the sign-up process.

  2. On the Map, find and filter nearby stations.

    Tip: Did you know EVs have different connector types and charge at different speeds? Check your EV’s vehicle connector type to choose the right station for your rental. Not sure which connector or station type is right for your rental? Discover the different EV connectors and charging speeds.

  3. Drive up and plug your EV into the charging cable. Before walking away, make sure that your EV is charging.

    Tip: There are multiple ways to start a session: You can use a ChargePoint RFID card, click the Start Charge button in the app under Station Details tab, or use your phone or smart-watch to start a session by tapping your digital wallet to the station in North America.

  4. Your ChargePoint app will notify you to unplug when your EV finishes charging. ChargePoint will send you a receipt by email, or you can view your charging history under Activity in the app.

How do I start a charging session at a ChargePoint station in Australia?

ChargePoint stations in Australia operate in a just charge mode.

To start a session, complete the following steps:

  1. Hold any standard RFID card, including the ChargePoint card or a credit card, up to the station's reader to unlock the connector.

  2. Connect the charging cable to your vehicle.

  3. Make sure that your EV is charging.

  4. Unplug the cable from your EV when it is charged.

How do I start a charging session at a ChargePoint station without a screen?

If you are at a ChargePoint station with an orange faceplate without a screen, you can start a charging session in a few different ways.

If the station has a QR code:

In North America, you can start a charging session at a ChargePoint station without a screen with Tap to Charge.

To start charging, complete the following steps:

  1. Scan the QR code on the station.

  2. Get the ChargePoint app and sign up or log into your account.

  3. If you create an account for the first time, set up Tap to Charge by adding ChargePoint to your Apple Wallet (for iPhone) or turning on NFC (for Android).

  4. If you already have a ChargePoint account and have not set up Tap to Charge, select the Account tab at the bottom, select Manage Cards, then Set it up.

  5. Add ChargePoint Pass as a card to your Wallet.

    Tip: Setting up Tap to Charge is different for iPhones and Android phones, so follow the instructions provided in your app.

  6. Once you have set up Tap to Charge, hold your phone up to the station’s reader to unlock the connector. Make sure you have turned on NFC and your screen for Android. For iPhone, if you are not using Face ID, double-check that your finger is on the home button to use Touch ID.

  7. Once you hear the station beep, plug in your car and go about your day.

  8. When you are notified that your EV has finished charging, unplug the cable from your EV and move your car away for others to charge.

    Tip: Some EVs require you to unlock your doors to remove the charging plug and return it to the station.

If the station has no QR code or screen:

Stations without a screen or QR code are typically in a private use area. To start charging, you will need to use your ChargePoint RFID card or remote start in the mobile app if the station owner has granted you access.

To start charging with a ChargePoint card, complete the following steps:

  1. Tap your activated ChargePoint card (make sure to activate it) on the card reader symbol on the station.

  2. Once you hear the station beep, plug in your car and go about your day.

  3. When you are notified that your EV has finished charging, unplug the cable from your EV and move your car away for others to charge.

    Tip: Some EVs require you to unlock your doors to remove the charging plug and return it to the station.

To start charging remotely from the app, complete the following steps:

  1. Open the ChargePoint app and select the station from the map.

  2. Click Start Charging.

  3. Once you hear the station beep, plug in your car and go about your day.

  4. When you are notified that your EV has finished charging, unplug the cable from your EV and move your car away for others to charge.

    Tip: Some EVs require you to unlock your doors to remove the charging plug and return it to the station.

What devices do ChargePoint stations support?

To avoid issues using the ChargePoint app or setting up devices, make sure that your ChargePoint app and device operating systems are up to date and meet the requirements listed below.

Here are the list of devices we support:

iPhones & iPad:

Smart Watches:

Automotive:

How do I start a charging session or use Tap to Charge at a ChargePoint station?

There are three ways to start a charging session at a ChargePoint station:

Tap to Charge is available in North America. With the ChargePoint app installed, you can start a charging session on a ChargePoint station by holding your phone over the reader symbol on the station. Make sure you have the app installed and are signed into your account.

Start charging from the app. Choose the station and click the Start Charge button from the Station Details in the ChargePoint app.

Use your ChargePoint card. Just tap your activated ChargePoint card (make sure to activate it) on the card reader symbol on the station. Some roaming partner stations require the use of a ChargePoint card. For more information, refer to How to charge an EV with ChargePoint video.

Connect the charging cable to your vehicle and if necessary, to the charging station. Make sure that your EV is charging.

When charging is finished, just unplug the cable from your vehicle and, if necessary, the station (press the stop charging button on the station if you are fast charging). We will send you a receipt by email, and you can view your charging history in Charging Activity in the app.

Start a session with Tap to Charge

In North America, Tap to Charge is the easiest way to charge your EV at a ChargePoint station. There is no need to carry a card — all you need is your ChargePoint account and your phone!

To start charging, complete the following steps:

  1. Scan the QR code on the station.

  2. Get the ChargePoint app and sign up or log into your account.

  3. If you create an account for the first time, set up Tap to Charge by adding ChargePoint to your Apple Wallet (for iPhone) or turning on NFC (for Android).

  4. If you already have a ChargePoint account and have not set up Tap to Charge, select the Account tab at the bottom, select Manage Cards, then Set it up.

  5. Add ChargePoint Pass as a card to your Wallet.

    Tip: Setting up Tap to Charge is different for iPhones and Android phones, so follow the instructions provided in your app.

  6. Once you have set up Tap to Charge, hold your phone up to the station’s reader to unlock the connector. Make sure you have turned on NFC and your screen for Android. For iPhone, if you are not using Face ID, double-check that your finger is on the home button to use Touch ID.

  7. Once you hear the station beep, plug in your car and go about your day.

  8. When you are notified that your EV has finished charging, unplug the cable from your EV and move your car away for others to charge.

    Tip: Some EVs require you to unlock your doors to remove the charging plug and return it to the station.

Using Tap to Charge on:

How do I stop a charging session?

You can stop a charge on most ChargePoint stations by clicking Stop Charge under the Station Details tab in the ChargePoint app.

How do I charge at a roaming network partner station?

Roaming stations are public stations operated by third-party networks that have partnered with us to make EV charging a seamless experience. Each roaming partner decides how the charging experience works, so they may be slightly different. Check the ChargePoint app for details. In most cases, you should be able to use the Start Charge button in the ChargePoint app to activate the station, then plug in. Some roaming partner stations may require you to use a ChargePoint account to start a charge. Not all roaming partner stations can provide status notifications. Drivers will always be billed based on the price shown in the ChargePoint app, even if it is different from the price shown on the station.

Do ChargePoint stations offer the NACS connector?

Yes. ChargePoint is committed to delivering the best charging experience possible to drivers of all EV makes and models. We offer many stations with optional NACS connectors.

As ChargePoint generally does not own or operate the stations where drivers charge, it is up to each site owner and administrator to decide what connectors to offer. We are constantly working with all our customers, partners and drivers to build the best charging network for all. Drivers can always check the app to find out if a charging station is compatible with their vehicle.

If you own an EV that uses a NACS connector, we have multiple home charging options for you, in addition to using an adapter. If you already own a ChargePoint Home Flex station, you can order a NACS cable conversion kit to switch to a streamlined NACS cable. Alternatively, you can also buy ChargePoint Home Flex with a NACS cable.

How do I charge my Tesla at ChargePoint stations?

Today, most Tesla drivers can access ChargePoint stations using widely available adapters. For AC stations with J1772 connectors, Tesla drivers can use the J1772 adapter provided with every Tesla vehicle. Tesla drivers in Europe can use any ChargePoint station there.

Many Tesla drivers can use the CCS1 adapter from Tesla to use a CCS1 connector on ChargePoint DC fast charging stations. To see if your Tesla will support the CCS1 adapter, navigate to Settings in your vehicle dash. Click Software, then Additional Vehicle Information and check if CCS adapter support is enabled or disabled. You can fast charge at any ChargePoint location with the CCS1 adapter if your Tesla is enabled. If this option is disabled, contact your Tesla service provider to see what to do next.

How do I know if a ChargePoint station is compatible with my vehicle?

ChargePoint aims to support drivers of every EV. Drivers can count on the ChargePoint app, station displays and in-dash integrations to make sure charging stations are compatible with their vehicles. Drivers can set their vehicle in the ChargePoint app and filter the connectors that work with their car.

ChargePoint has NACS solutions available for all AC (Level 2) and DC (Level 3) use cases.

I just got an alert that says, “Your vehicle is drawing very little power and may be fully charged.” What does it mean?

This notification indicates that your EV is almost fully charged. Check the ChargePoint app for more details on your charging session.

Why would a station show “Restricted Access”?

Station owners can set a station to Restricted Access if it is not accessible to all drivers. For example, a station might be reserved for use by customers or employees only or located behind a gate or in a private garage.

Why am I seeing “you are not using a ChargePoint account” when I tap my phone on a station?

Make sure that you have signed in to your ChargePoint account and enabled the Tap to Charge feature. This will resolve the issue.

How do I report a ChargePoint station that is not working properly?

Thank you so much for letting us know of any issues with a ChargePoint station. Drivers like you are an essential part of the ChargePoint community.

To report a problem with a station, complete the following steps:

  1. If you encounter a station that is not functioning, please open the ChargePoint app and select the relevant station.

  2. Please choose Report a Problem under Station Details.

    Tip: For stations on partner roaming networks, call the support number posted on the station for the fastest resolution.

  3. Please choose the description that best matches your issue.

    Tip: You must share your location and camera access to report a station problem. You can leave a driver tip under Station Details instead if you choose not to share.

  4. Please share helpful details, such as pictures of the damage, so that we can quickly determine and solve your issue.

  5. Press Submit to send us your report.

  6. You can track the progress of your ticket under My Station Reports under the Account tab. ChargePoint Support will update your ticket status when the station is operational again.

    Tip: Most stations on our network are independently owned and operated, and the station owner is responsible for maintenance. When we encounter a ChargePoint charging station that is not operating correctly or a driver notifies us that a ChargePoint station is down, we contact the owner and help facilitate the repair as quickly as possible.

EV charging 101

What are the different charging types and speeds available?

Level 1 and level 2 charging

An AC charging station supplies AC power to your car's on-board converter, which supplies DC power to the battery.

With Level 1 AC charging, you simply plug the cord that came with your EV into a standard household receptacle. An hour of Level 1 charging will add about four miles of range to your vehicle’s battery.

Level 2 AC charging requires a 240-volt outlet and J1772, Type 1 or Type 2, plug (compatible with most EVs). Level 2 chargers can add 25 to 50 miles of range per hour depending on station amperage and vehicle capabilities.

DC fast charging

With DC fast, or Level 3, charging, the station itself converts AC power to DC power before delivering it directly to your vehicle’s battery. DC fast chargers can charge vehicles quickly, adding 100+ miles of range in 30 minutes. DC fast charger plugs are SAE Combo (CCS1 in the U.S. and CCS2 in Europe), CHAdeMO and Tesla (as well as GB/T in China). Check the station details and your EV owner's manual to ensure that the station is compatible with your EV. Not every EV is capable of DC fast charging. If you think you will need a fast charge from time to time, make sure to ask about this option when buying your EV.

The charger is off board the vehicle and supplies DC power directly to the battery.

Tip: You can filter by connector type in the ChargePoint app to find stations that work for your EV.

What are the different public EV charging connector types?

North America

The North American standard connector for AC charging is a single-phase Type 1 plug, typically using the SAE J1772 connector.

There are three types of DC plugs available: SAE combo (CSS1), CHAdeMO and Tesla. The North American Charging Standard (NACS), developed by Tesla, combines AC and DC charging in one compact connector.

Europe

Since 2018, the standard connector in Europe for AC charging is a Type 2 plug. These three-phase plugs can charge faster because of the three additional wires that allow current to run through them.

The DC standard for an SAE Combo is CCS2, which is an enhanced version of the Type 2 plug.

Tip: Not every EV is capable of DC fast charging. If you think you will need a fast charge from time to time, make sure to ask about this option when buying your EV.

You can filter by connector type in the ChargePoint app to find stations that work for your EV.

What are the NACS, CCS and CHAdeMO connectors and who can use them?

NACS

The North American Charging Standard (NACS) is an EV charging connector type developed by Tesla and opened for use to other manufacturers in 2022. It is not yet considered an industry standard but is currently under review with the Society of Automotive Engineers (SAE) for such purposes. As of 2023, only Tesla vehicles are able to charge with a NACS connector. Several automakers have announced plans to release vehicles supporting this connector starting in 2025. NACS has not been released in Europe.

CCS connector

The “Combined Charging System” (CCS) is a standardized EV charging protocol that enables AC and DC charging using a single connector. It was developed by the Charging Interface Initiative (CharIN), a global consortium of EV manufacturers and suppliers, and certified by SAE.

The CCS protocol supports charging power levels from 3.7 kW up to 500 kW, depending on the capabilities of the EV and the charging station. This allows for a wide range of charging speeds.

Currently, most non-Tesla EVs in North America use the CCS Type 1 (CCS1) connector for DC fast charging. Tesla models may be able to charge at CCS1 stations using an adapter. Tesla models older than December 2021, may require a CCS retrofit in order to fast charge with NACS connectors. Tesla vehicles and ChargePoint stations in Europe use the CCS Type 2 (CCS2) fast charging standard.

CHAdeMO

CHAdeMO is a DC fast charging standard that has been used by some automakers in Asia. The CHAdeMO connector is available on ChargePoint Express stations.

Should I charge my EV to 100%?

No. it is not necessary to always charge your EV battery to 100%. In fact, unplugging at 80% will actually help extend the life of your EV battery. The charging speed slows way down after the 80% mark anyway, so getting that extra 20% can take a lot longer. Of course, when you need additional range for a particular journey, charging to 100% is totally fine.

How do I know how much driving range is available?

To find your EV’s driving range, refer to your vehicle manual. To see how much range you have remaining on your current charge, check the dashboard of your EV.

Can I charge my electric vehicle in any weather?

Yes. it is safe to charge your EV in any weather condition. However, you may want to avoid charging during a thunderstorm with lightning.

Using the ChargePoint app

Does the ChargePoint app work in every country?

Yes. You can use the ChargePoint app to find available charging stations in any country.

Is the ChargePoint app free?

Yes, the ChargePoint app is free to download and use.

What can I do with the ChargePoint app?

The ChargePoint app allows you to find available stations, start charging and get notifications. You can track all your charging activity, get driver tips and see station details, such as popular charging times and station photos.

How do I use filters in the ChargePoint App?

To filter the EV charging spots you need, complete the following steps:

  1. Open the ChargePoint app, or the charging map, which will show your location so you can easily find charging spots near you.

  2. From the app, tap the filter icon at the top of the screen in the app. From the charging map, tap Filters in the sidebar.

    Tip: The number of filters currently selected (if any) will display next to the filter icon.

  3. Choose the filters you need, including real-time station status, price, charging speed, vehicle connector type, and networks. Click Save in the app, or Apply in the charging map to see stations based on your settings.

    Tip: Filter by network to find stations on specific networks.

  4. The My EV filter shows stations that are compatible with the vehicle listed. If the right vehicle is not showing, open the main menu, choose Account, and open My EV to add vehicle info or change your primary vehicle.

    Tip: If you have additional adapters for your vehicle, you can add them by using the Custom section of the My EV filter.

  5. To change all the filters in place, select Clear All Filters at the bottom of the filters screen and choose your new filters.

How do I add a station photo in the ChargePoint app?

To add station photos, complete the following steps:

  1. Open the ChargePoint app.

  2. Find the station where you want to add a photo.

  3. Click the info bar at the bottom of your screen to open the Station Details page, and tap the Add Photo icon at the top.

    Tip: If photos are already displayed, scroll to the end to find the Add Photo icon, or tap the photo and click the camera icon to add your own.

  4. Select Take Photo and let ChargePoint access your camera. Snap your picture (use landscape, or horizontal, orientation) and press Use Photo.

    Tip: To make sure that the station photos are accurate, take a photo in real-time and do not upload previous photos. You can retake photos if you need to.

  5. Choose to add your photo to a specific station or all stations at a location. You can also add a caption if you want.

  6. Hit Save to upload your picture so other drivers can see it! Your photo should show up soon.

How do I leave a driver tip in the ChargePoint app?

To leave a driver tip, complete the following steps:

  1. Open the ChargePoint app and find the station where you want to add a tip.

  2. Tap the station pin and open the station info bar at the bottom of the screen to see the Station Details page.

  3. Scroll down to the Tips section and select Add Tip.

    Tip: If there is a problem such as, the station is not charging your car, a connector is broken or the station info is wrong, please click Report a problem and let us know, so that we can work with the station owner and try to get it fixed.

  4. Write a tip with information on how to find the station, or feedback for the station owner and choose to leave the tip for the station you selected (if your feedback is specific to that station) or all stations in that area (if you are helping people find a group of stations).

  5. Press Done to confirm.

How do I set up notifications in the ChargePoint app?

To set up notifications, complete the following steps:

  1. Open the ChargePoint app.

  2. If you are signing up for the first time, customize your notification preferences during account setup. If you already have an account but have not set up notifications yet, open the menu in the top left corner.

  3. Select Account, then Notifications.

  4. Set preferences for Public Charging and your Home Charger (if you have ChargePoint Home) so we can tell you when you are fully charged or charging is interrupted, plus send a receipt when you are done charging (public charging only).

  5. In Notify Me By, choose how you want to get notifications: a push notification in the app, email, or text message. If you prefer email or text notifications, make sure you add your email and/or phone number.

How do I check my ChargePoint charging activity?

To check your charging activity, complete the following steps:

  1. Open the ChargePoint app.

  2. Open the main menu.

  3. Select Charging Activity to see all your ChargePoint charging activity.

  4. Check out your activity based on cost, energy, or distance.

    Tip: Click Trends in the upper right corner to see how your charging patterns have changed over time. Click See Monthly Statements to view and download your statements for each month you have had an account created.

How do I set up widgets with the ChargePoint app?

ChargePoint iOS Lock Screen and Home Screen widgets give you timely information about your charging status, nearby stations and your ChargePoint Home charger. You can find a place to charge with Nearby Stations. With Home Charger you can see your vehicle’s charging status, check your home charging status, set reminders and more.

ChargePoint mobile app widgets for Android give you timely information about your charging status and nearby stations. You can find a place to charge with Nearby Stations, check your place in line with Waitlist and view your charging status on your mobile home screen without opening the app.

To add iOS Lock screen widgets, complete the following steps:

  1. Get the ChargePoint app, and sign up or log in.

  2. Touch and hold the Lock Screen until the Customize button appears.

  3. Tap Customize.

  4. Tap or drag the ChargePoint widget you would like to add.

  5. Tap Done.

To add iOS Home Screen widgets, complete the following steps:

  1. Get the ChargePoint app, and sign up or log in.

  2. From the Home Screen, touch and hold an empty area until the apps jiggle.

  3. Tap the + button in the upper-left corner.

  4. Select the ChargePoint widget you would like to add.

  5. Tap Add Widget.

Tip: To configure the Nearby Stations widget, touch and hold the widget to open the quick actions menu. Tap Edit Widget. Choose your station filtering, then tap outside of the widget to exit.

Note: Lock Screen widgets require iOS 16 and above. Home Screen widgets require iOS 15 and above.

To add Android widgets, complete the following steps:

  1. Get the ChargePoint app, and sign up or log in.

  2. Touch and hold the ChargePoint app.

  3. Tap Widgets.

  4. Select the ChargePoint widget you would like to add.

How do I use Siri with the ChargePoint app?

iPhone users can add the Siri shortcut in the ChargePoint app.

To set up Siri, complete the following steps:

  1. Open the ChargePoint app.

  2. Search for a station address on the Charging Details page when plugged in, or in the Home Charger section of the main menu, and press the Add to Siri button to add a Siri shortcut.

  3. Next, choose the shortcut you want to record a phrase for.

    Tip: Not every shortcut comes up when you hit Add to Siri, so make sure to add the shortcut in all 3 ways to record phrases for the other shortcuts.

  4. Record a personalized phrase that Siri can use to tell ChargePoint to run that shortcut.

    Tip: Use short, memorable phrases when asking Siri for information from the ChargePoint app. For example, just say, “Charging Status” or choose your own unique phrase.

  5. Repeat your phrase to Siri every time you want to use that shortcut, and based on what you recorded, you can get what you need without having to unlock your phone!

How can I identify which stations have NACS connectors?

The ChargePoint app lets EV drivers access more than 342K charging spots and includes filters for NACS, J1772, CCS and CHAdeMO connectors so EV drivers can easily locate and access the right charging spot for their vehicle.

Does ChargePoint have a beta program?

Want to help shape the future of EV charging? Contact beta-program@chargepoint.com to be considered for the ChargePoint Beta program.

We are always looking for diverse groups of current and future drivers to provide feedback on features and ideas in development.

Once you complete an intake survey, we will reach out periodically with opportunities that match your EV charging habits and usage.

What are the ChargePoint app community guidelines?

ChargePoint allows users to contribute tips that other users depend on to find a place to charge. Here are some rules you should follow that will help you enjoy the community features of ChargePoint.

  • Please avoid inappropriate content, including threats, harassment, lewdness and hate speech.

  • Make sure your tips and station photos are relevant and accurate.

  • Do not spam! Respect copyright.

  • Only submit information that you created or have the right to use.

ChargePoint reserves the right to suspend Driver Tip privileges or remove any submitted station photos at any time if community guidelines are not followed.

Use Waitlist or Notify Me

What can I do if all charging spots are busy?

If every charging spot is in use, do not worry, you have options. Sometimes you arrive somewhere — like work, a shopping center or the supermarket — and all the charging spots are being used by other EV drivers. Instead of circling the parking lot waiting for a spot to open up, use Notify Me or Waitlist in the ChargePoint app to find out when a charging station near you becomes available. Please note that these features are only available when charging on ChargePoint stations, not when using your ChargePoint account on a different charging station. Waitlist is not enabled on all stations; a host must enable it for you to access this feature.

Using Notify Me

With the Notify When Available button on the Station Details tab in the app, we will let you know when the EV in the selected spot has finished charging. When you get an alert, you can move your car and charge or decide not to charge — it is up to you.

To use Notify Me feature, complete the following steps:

  1. Open the ChargePoint app and the map will show your location so you can easily find charging spots near you.

    Tip: If charging spots are busy, they appear as blue pins in the app. Available spots are green.

  2. Click on the blue (busy) station pin and access station details by clicking the info bar at the bottom of the screen.

  3. Hit Notify Me to confirm that you want to receive a notification for that station. If there are other busy stations nearby, you can choose to be notified when any of them become available by selecting Any Station at This Location.

    Tip: If Notify When Available does not appear, it means that at least one spot at the station is available for charging.

  4. Move your car to charge as soon as you receive a notification that a spot is open. A spot will not be reserved if someone else gets there first.

  5. If you do not need to charge anymore, you can hit Stop Notification under the Station Details tab.

Using Waitlist

To help more drivers like you charge their vehicles, some station owners have enabled the Waitlist feature, which lets you get in a virtual line to charge. The station owner decides how long a driver can stay at a station to ensure all drivers get an opportunity to charge. If you are already charging, you will be notified when it is time to move your vehicle so that someone else can charge.

To get in line with Waitlist, complete the following steps:

  1. When all stations are in use, click Join Waitlist from the map view in the ChargePoint app or tap your phone or card at a specific station to add it to your Waitlist. You will remain in line until you either begin charging or leave the Waitlist.

    Tip: If Join Waitlist does not show up in the app it means stations are available or the Waitlist feature is not turned on.

  2. Hit the orange Join Waitlist button.

  3. You will automatically be added to the Waitlist for all stations in the immediate area. The gray bar near the top of your screen will show how many stations you are in line for.

    Tip: Make sure that you have turned on notifications in the app (click the main menu and select Account, then choose Notifications) so we can send updates about your place in line.

  4. When you get an alert that you are Up!, accept the spot and it will be reserved for you. Only accept the spot if you are ready to move your car immediately, because the spot will only be reserved for a short amount of time. Do not accept if you cannot move your car right away.

  5. If you are busy, hit Snooze to let the next person have the spot and keep your place in line. You can choose how long you want to Snooze. You will not know about open spots until that time is up.

    Tip: Some stations only let you hit Snooze a certain number of times before you are taken off the Waitlist. Do not worry, the app will let you know when it is your last chance to snooze.

  6. If you no longer need to charge, select Leave Waitlist. Move your EV as soon as you have enough range, so that others can get a turn to charge.

  7. You can also save a Waitlist if you want to join specific stations only.

What happens if I do not respond when it is my turn?

If you do not respond when it is your turn in line, you will be automatically snoozed and the next person in line will be offered the spot. Each station owner sets the number of times a driver can snooze. Once you reach your last snooze, you will be removed from the Waitlist if you do not take the spot when it is offered.

How do I leave Waitlist?

If you no longer need a charge when it is your turn, simply click Leave Waitlist to give up your spot. To leave the Waitlist anytime, open the app, click above the map where it shows how many stations you are in line for, then choose Leave Waitlist.

What happens if someone is blocking my spot at the station?

When it is your turn in line, accept the spot in the app and click Report a problem, then choose Car is blocking station. We will put you at the front of the line and offer you the next spot that frees up.

When can I join a Waitlist?

You can join a station’s Waitlist at any time using the ChargePoint app. If Join Waitlist does not appear when you click on a station, it means that waitlist may not be enabled on that station or the station is available for charging.

How do I save a Waitlist?

You can save certain stations to a Waitlist if you want to get in line for those stations on a regular basis. To save a waitlist, complete the following steps:

  1. Log in to the driver portal.

  2. Open the Waitlist tab, choose Create New Waitlist and select the stations you want to join.

  3. Choose a Waitlist name and save the Waitlist.

When you are in a saved Waitlist, you can check your place in line and get notifications when a spot opens up like usual.

Can I auto-join Waitlist?

Waitlist does not support auto-join at this time.

Set up Connections

What are ChargePoint Connections and how do I connect to a station?

Some stations require you to establish a connection to use them or offer special deals (like free or cheap charging) to drivers who connect to them. This might happen at workplaces, apartments, condos, or other places where access to charging is limited to certain groups.

To connect to a specific station or group of stations at a location, complete the following steps:

  1. Open the ChargePoint app, or access connections while logged into your account through the driver portal.

    1. If you are using the ChargePoint app, navigate to Account > Connections and tap the Browse Connections button.

    2. If you are using the driver portal, click Connections from the top nav.

  2. Search for an organization by name or enter a Connections code if you have one. Enter any additional detail required by the organization (such as license plate number) and click Submit Request.

    Tip: Ask your HR department, property management company, or HOA for the ChargePoint Connections code if you do not have it for your workplace, apartment, or condo.

  3. Wait for an email notification stating that your request was approved.

  4. Once your request is approved, you will be able to start charging at the relevant location or get special energy rates or offers.

You can view your active connections in the app at the same place you set them up. To get more information about your approved connections in the driver portal, click My Connections, under Connections tab.

Where do I get a connection code?

Station owners create their own connection codes and provide them to drivers. ChargePoint cannot provide the codes to customers. If you need a code for a workplace charging station or similar situation, contact your employer’s HR or facilities team to obtain a code.

How long does it take for a connection request to be accepted?

You will typically receive approval for a connection request within a few days. Please contact the station owner with questions.

How can I tell if my connection request has been approved or denied?

Check Account > Connections in the ChargePoint app to see if your connection is active (approved). You will also receive an email notification.

My connection was accepted. Why am I still unable to use a specific station?

It may take some time to process a connection request. Typically, you should be able to use the station within a day of approval.

Why do I have to connect before using certain stations?

Stations on the ChargePoint network are independently owned and operated, so each station owner gets to choose who uses their chargers. You may need a connection code to access some stations.

Drivers with custom charging packages

Why is my payment info requested as part of the sign-up process?

Your credit card details are used to pay for personal charging sessions that are not covered by your employer’s reimbursement policy. Your employer will specify what charging you are reimbursed for, how much and what is considered a personal charging session. Station fees are displayed on the app and on the station, and are set by the station owner, not by ChargePoint. If you only use free stations, you will never be charged. You can always enter or change your payment info later on.

What is included in my EV lease package?

Each custom package is different. You may receive a home charging station as well as an installation package and support. You may also get home and public charging reimbursement depending on the driver package and reimbursement policy which is determined by the employer.

Where do I find my order number?

This will be given to your fleet manager or the HR representative in charge of your company car scheme when your vehicle has an estimated delivery date.

How do I switch between business or personal charging in the ChargePoint app?

If your EV charging package includes paid public charging for business purposes, you can select whether a charging session is for business or personal purposes. Your provider will automatically cover the cost for business charging, and you will pay for any personal charging.

To switch between business and personal charging, complete the following steps:

  1. Log in to the ChargePoint app.

  2. Tap on Charging Status to see your current charging session.

  3. Select Purpose.

  4. Select Business or Personal for the session as appropriate.

You may need to add payment info to your account to pay for personal charging sessions.

How do I set up automatic home energy reimbursement with my custom charging package?

If your EV charging package includes home energy reimbursement, it is easy to set it up in the app. After your home charger is installed and activated, enter your bank details and utility price in the app. Your home energy reimbursement will automatically show up in your bank account every month, up to the maximum rate set by your provider.

To set up automatic home energy reimbursement, complete the following steps:

  1. Log in to the ChargePoint app.

  2. From the main menu at the top left, navigate to Home Charger.

  3. Choose Settings, then Reimbursement.

  4. Enter your bank details and tap Save.

  5. Enter the Average price per kWh that you pay for energy. If you are not sure, check your invoice from your energy provider or their website.

    Tip: Your provider may set a maximum reimbursement limit. If the price you pay exceeds this limit, we will notify you.

  6. Save your settings.

    Tip: You can view your monthly statements at any time under Charging Activity.