Maintenance

ChargePoint charging stations need preventive maintenance. ChargePoint’s network connection monitors stations for system health and sends alerts when corrective maintenance might be required.

Maintenance can be performed by ChargePoint technicians for an additional fee; otherwise, the customer can send their own technicians for training to become approved by ChargePoint to perform the work. For more information on becoming a ChargePoint-certified installer or service technician, see: https://www.chargepoint.com/partners/training-certification.

Site Manager’s Responsibilities

The site or facility manager or the station owner where the ChargePoint charging station is installed has the following for general site maintenance:

  • Check each station monthly for damage. If the station appears damaged, navigate to chargepoint.com/support and contact technical support using the appropriate region-specific number.

  • Check each charging cable monthly for any signs of wear or damage. If a cable appears damaged, navigate to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Do not pressure wash the charging station. Pressurized water can damage the system. Use a damp cloth to clean the charging station.


Preventive Maintenance

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

Perform these recommended service checks at the intervals listed below.

Yearly Maintenance

Perform the following maintenance every year:

  • Test the upstream RCCBClosed Residual Current Circuit Breaker or RCBOClosed Residual Current Breaker with Overload Protection breaker. Every CP800 includes an upstream RCCBClosed Residual Current Circuit Breaker or RCBOClosed Residual Current Breaker with Overload Protection for shock protection. These devices include a test button. Ensure no vehicle is charging and then go to the upstream cabinet and force the tripping function by pressing the test button located in front of the device.

  • Use a damp, lint-free cloth to wipe down the exterior surfaces, including the cables, outer surfaces of the connector (plug at end of the cable), and display.

  • Inspect the exterior for any signs of damage. If you find any, navigate to chargepoint.com/support and contact technical support using the appropriate region-specific number.

  • Inspect exterior vinyl signs for marks or fading. Contact ChargePoint for replacement signs, if needed.

  • Inspect charging cables:

    • Check the charging cables and connectors for any sign of damage. If you find any damage, power the station off. Advise the site manager to keep it off and contact ChargePoint.

  • Check the meter display:

    • Check the meter display on the top left side of the charging station. The meter displays the following messages every 10 seconds. POS, XXXX kWh, NEG, XXXX kWh, LRS, yyyyy.

    • If the display does not show anything, navigate to chargepoint.com/support and contact technical support using the appropriate region-specific number.

  • Check the status light bar (a). If the light bar is not functioning, or you find other issues, navigate to chargepoint.com/support and contact technical support using the appropriate region-specific number.

For information about what the status light colors indicate, visit Light Status.

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.