Troubleshooting

For unresolved errors, contact ChargePoint Support at chargepoint.com/support .

Fault Codes and Descriptions

 

Fault ID

Severity

Description

Host Message

urn:fault:koala:input-overvoltage

Major

ADCClosed Analog-Digital Converter voltage too high

Call support if problem persists

urn:fault:koala:input-undervoltage

Major

ADCClosed Analog-Digital Converter voltage very low

Call support if problem persists

urn:fault:koala:unable-provide-ventilation

Major

Charger does not support ventilation.

Ventilation is not supported by this charger. Call support if problem persists.

urn:fault:koala:acs-hardware-error

Critical

Charging is stopped due to missing or non-functional hardware.

See station diagnostics for more information

urn:fault:koala:acb-self-test-fail

Critical

Charging is stopped due to ACB self-test fail.

See station diagnostics for more information

urn:fault:koala:acb-firmware-failed

Critical

Charging is stopped due to ACB firmware failed.

See station diagnostics for more information

urn:fault:koala:acb-over-temp

Minor

A critical component exceeded the maximum allowed temperature.

ACB over-temp. Call support if problem persists.

urn:fault:koala:acb-temp-sensor-error

Minor

Temperature sensor error

ACB temp sensor error. Call support if problem persists.

urn:fault:koala:acm-temp-sensor-error

Minor

ACM temperature sensor error

ACM temp sensor error. Call support if problem persists.

urn:fault:koala:acm-over-temp

Minor

A critical component exceeded the maximum allowed temperature.

ACM over-temp. Call support if problem persists.

urn:fault:koala:cpcm-over-temp

Minor

A critical component exceeded the maximum allowed temperature.

CPCM over-temp. Call support if problem persists.

urn:fault:koala:bkplt-over-temp

Minor

Backplate input terminals are over allowed temperature.

Backplate over-temp. Call support if problem persists.

urn:fault:koala:can-bus-error

Minor

Unable to communicate with meter via CAN.

CAN bus error. Call support if problem persists.

urn:fault:koala:pilot-fault

Major

The CCSClosed Combined Charging System control pilot voltage is out of the expected range, possibly indicating the EVClosed Electric Vehicle's control pilot diode has failed.

Pilot fault. Call support if problem persists.

urn:fault:koala:eichrecht-meter-mismatch

Critical

The digital pairing/sealing between the charger controller and the AC meter has been compromised.

Failed in station identity verification. Please call support.

urn:fault:koala:frontplate-tamper-detect

Major

Frontplate tamper has been detected.

Frontplate tamper detect. Call support if problem persists.

urn:fault:koala:backplate-tamper-detect

Major

Backplate tamper has been detected.

Backplate tamper detect. Call support if problem persists.

urn:fault:koala:signature-verification-failed

Critical

Eichrecht meter data signature verification failure.

Unable to verify meter data signature

urn:fault:koala:ac-over-current

Major

Input AC overcurrent has been detected.

AC power fault. Please call support.

urn:fault:koala:ac-over-current-soft

Minor

Input AC overcurrent has been detected.

AC overcurrent recoverable fault.

urn:fault:koala:circuit-distribution-error

Minor

Current distribution among circuits unbalanced beyond limit.

Circuit distribution error. Call support if problem persists.

urn:fault:koala:acs-comms-fault

Major

Loss of communication between CPCM and ACS.

ACS comms fault. Call support if problem persists.

urn:fault:koala:wiredcomss-update-failed

Major

Charging is stopped due to wiredcomss update failed.

See station diagnostics for more information

urn:fault:koala:acm-comms-loss

Critical

Communication toZ ACM lost.

ACM connectivity lost. Call Customer Support

urn:fault:koala:lcd-comms-loss

Critical

Communication to LCD lost.

LCD connectivity lost. Call Customer Support

urn:fault:koala:acm-firmware-failed

Critical

Charging is stopped due to ACM firmware failed.

See station diagnostics for more information

urn:fault:koala:diff-coil-fault

Major

Diff coil fault detected.

Diff coil fault detected. Call support if problem persists.

urn:fault:koala:dc-ground-fault

Major

DC ground fault detected.

DC ground fault has occurred, opening relays. Fault will clear in 10 seconds

urn:fault:koala:chassis-required-devices-not-found

Critical

Chassis server has not started yet as the minimum required devices are not ready.

Contact customer support.

urn:fault:koala:dc-ground-fault-nonrecoverable

Major

DC ground fault detected.

Non-recoverable dc ground fault has occurred. Plug out EVClosed Electric Vehicle to reset.

urn:fault:koala:cable-cut-detected

Critical

Cable cut detected.

Charge cable cut detected. Call support.

urn:fault:koala:invalid-cable-detected

Major

An unsafe condition (e.g. non-functional Cable) does not allow to charge.

Charging will not work with bad cable.

urn:fault:koala:smart-meter-comms-loss

Major

SmartMeter communication loss

SmartMeter comms loss. Call support.

urn:fault:koala:smart-meter-overload

Major

SmartMeter overloaded

SmartMeter Overloaded.

urn:fault:koala:enwg-grid-suspend

Major

EnWG charging suspension initiated by grid operator.

AC Grid Operator suspend initiated.