Complete the Installation

To complete the installation, perform the following steps:

Connect the Cable Clamps

Do not unwrap the ropes until they are securely attached to the charging cable.

  1. Uncoil one charging cable by removing the plastic wrap and gently extending it all the way out, away from the station. Rotate the charging connector as necessary to remove any twists or kinks in the cable.

  2. Insert the knot bearing at the end of the retractable rope into the cable clamp. Using bent-nose pliers, carefully turn the knot bearing clockwise approximately 1/4 turn. You may need to push down on the knot bearing to turn it.

  3. Pull down on the rope and remove the rope from its wrapper. When the rope is unwrapped, it retracts into the top cap of the CMKClosed Cable Management Kit.

  4. Repeat these steps for the other charging cable.

  5. Ensure the cables are not kinked at the charging socket and no excessive strain is on the cable or the housing.

  6. Check that the charging cable extends and retracts fully and smoothly.

  7. Remove the plastic wrapping from the charging connectors and insert them into the holsters.

Troubleshooting

If the charging cable does not extend or retract fully and smoothly, it is likely that its rope has come off the pulley and you must re-position it.

  1. Using a driver with 3 mm hex bit, loosen the set screws on each side of the CMKClosed Cable Management Kit below the top cap.

  2. Each rope is attached to a weight that sits on a shelf. Pull the weight shelf up by pulling the rope located in the middle of the top cap.

  3. Rotate the top cap so the weight controlling the obstructed rope is facing towards you.

  4. Inspect the rope to ensure it is properly aligned onto the pulley.

  5. Carefully lower the weight back into the retractor.

  6. Rotate the top cap back into position and re-tighten the set screws to about 1.1 Nm.

Run the Installation Wizard

When you power up the charging station, the on-screen Installation Wizard runs. The wizard verifies operation of the station and performs basic setup tasks.

Pinpointing allows drivers to quickly locate the charging station on a map. Ensure you accurately pinpoint the charging station when prompted by the Installation Wizard.

Before running the Installation Wizard, ensure you have:

  • The charging station’s activation label (located on the plastic film protecting the front of the charging station; a spare label is included in the shipping box)

  • Smartphone or laptop with a QRClosed Quick Response-code scanner, camera, and Internet connection

  • Your ChargePoint Certified Installer user name and password

The Installation Wizard includes these tasks:

  • Set a language for the Installation Wizard.

    This does not permanently affect the station’s display language. Choose the language most convenient to you.

  • Configure power

  • Check for faults

  • Test the locking holsters

  • Test network connectivity

  • Complete the post-installation checklist

Troubleshooting

If the station does not power on and the Installation Wizard does not start, it is likely that the charging station does not have a power source.

  1. Check the internal RCDClosed Residual Current Device(s).

  2. If power was interrupted in the domestic supply, check the upstream MCBClosed Miniature Circuit Breaker and switch it back on if required.

  3. If the problem persists, contact ChargePoint Support: chargepoint.com/support.

Pinpoint the Station

For Smartphones With QR Scanning

For smartphones with QRClosed Quick Response Scanning, perform the following steps:

  1. Open a QRClosed Quick Response Code scanning app.

  2. Point the camera at the QRClosed Quick Response code presented by the installation wizard.

    The app automatically redirects you to the installer pinpointing page.

  3. Log into the ChargePoint mobile site from your smartphone with your installer credentials.

    Upon login, the MACClosed Message Authentication Code address and password of the charging station are automatically displayed.

  4. Follow the online instructions.

For Smartphones Without QR Scanning

For smartphones without QRClosed Quick Response scanning, perform the following steps:

  1. Using your smartphone, navigate to m.chargepoint.com.

  2. Log into the ChargePoint mobile site from your smartphone with your installer credentials.

  3. Enter the MACClosed Message Authentication Code address and activation password printed on the station’s activation label, and tap Next.

  4. Follow the online instructions.

Start a Test Charging Session

  1. Use your ChargePoint RFIDClosed Radio Frequency IDentification card or ChargePoint App to start and stop a charging session.

  2. Make sure that each plug holster unlocks. Plugging into a real vehicle is not required.

If the station operates correctly and no errors exist, the installation is complete. If the station does not power up or fails to attempt a charging session, de-energize the circuit and confirm that the wiring has been properly connected. If the station has been properly wired but does not operate correctly, you must resolve the error before leaving the site. Contact chargepoint.com/support for assistance.

Complete the Checklist

Before leaving the installation site, complete the post-installation checklist.

Provide the checklist and any spare parts (activation labels, and so on.) to the person responsible for activating the stations. This completes the installation of the CP4300 Wall Mount charging station.