Replace Lens

Listed below are the instructions for replacing lens.

Risk of shock

  • Before any procedure, the technician must disconnect the power.

  • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

  • Keep power off until the top cap is correctly reinstalled and the work is complete.

Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.
Use low torque settings when working with power tools during installation or servicing. Over-torquing can damage the equipment.
When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

Hardware Kit Includes

L-wrench (T25 security)

CT4000 Lens

Needle nose pliers

Holster screw plugs (x2)

v

#2 Phillips screwdriver    

Before You Begin

  1. Unlock the Holsters and Power Off

  2. Raise the Head Assembly

  3. Remove the Top Cap

After replacing parts, reverse the above steps to complete the service.

Unlock the Holsters and Power Off

To unlock the holsters and power off, follow the steps below:

  1. With the station still ON, do one of the following:

    • Use your ChargePoint card or the mobile app to start a charging session, then remove the charging plug(s) from the holster(s).

    • Go into the service menu and start a test session using the service code that is unique to the station .

    • Call ChargePoint Support to start a test session, which unlocks charging plug(s).

  2. Remove the charging plugs and set them gently down.

    Reinsert the charging pugs into their holsters.

  3. Disconnect the station’s power at the electrical panel.

    Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Raise the Head Assembly

To raise the head assembly, follow the steps below:

  1. Use needle nose pliers to remove the holster screw plugs.

    Cover the screws using the two new plugs supplied with the kit.

  2. Use the L-wrench to loosen, but not remove, the security Torx screws.

    Torque the screws to approximately 25 to 30 in-lbs.

  3. Raise the head assembly.

  4. Insert the L-wrench into the lower of two holes on the right side (as you face the station).

    Remove the L-wrench and slide the head assembly into the station body. Ensure the head assembly is fully seated. It may require some downward force to ensure it is fully seated.

Reverse the above steps to reinstall.

Remove the Top Cap

To remove the top cap, follow the steps below:

  1. If screws are present, use the #2 Phillips screwdriver to remove (from back of the top cap).

  2. Pull the front retention tabs outward from their corresponding pins. Simultaneously, gently pull on the rear tabs to release.

    The retention tabs will snap back into place upon reinstall. Ensure that they are fully engaged with their pins.

  3. Remove the top cap.

    Reverse the steps above to reinstall.

Replace the Lens

To replace the lens, follow the steps below:

  1. Life the head assembly upwards.

  2. Press the snap on each side of the lens to rotate it up and out.

Reverse the above steps to reinstall.

Insert the top edge of the new lens and rotate downward until the lens snaps in place.
Make sure the lens is properly snapped in and clears the edges of the metal housing.