Reporting

This topic describes how to find reporting and diagnostic information about your charging stations. All information is located in the ChargePoint Platform:

na.chargepoint.com or eu.chargepoint.com.

Generate a Report

The ChargePoint Platform offers a full set of reports for the station owner. Log into the ChargePoint Platform and select Reports from the top menu bar:

Generate report

Major features of the reporting view include:

  • Report selection by data type in the secondary top menu (Analytics, Financial, Logs, etc.)

  • Time scope slider below the chart (day, week, etc.)

  • More advanced filters to apply from the bottom tab (by station name, organization, etc.)

  • Detailed data view when mousing over a report graph

Find Diagnostic Information

Express 250 error codes and alerts can be found on the ChargePoint Platform.

To find alerts on the ChargePoint Platform:

  1. Log into the dashboard and select Reports > Alarms from the top menu bar.

  2. Set the drop-down menu to display Most Recent Only, Current Alarms, Historical Alarms, or All Alarms.

  3. Apply filters from the lower tab if desired.

  4. Use the check-boxes on the left to further select specific data if desired.

  5. Export to a .csv format spreadsheet by choosing either Visible Columns or All Columns from the drop-down menu.

For more information, see Reports.

To find diagnostic information on a particular station:

  1. On the top menu of the dashboard, select Stations.

  2. Select the Station Name in the Table View.

  3. Click View/Edit Property to view station specific information.

To view stations and access diagnostic information, see Stations Overview.