Scope of Maintenance

The ChargePoint charging station needs preventive maintenance over its lifetime. ChargePoint’s network connection monitors for system health and sends an alert when corrective maintenance might be required.

Maintenance can be performed by ChargePoint technicians for an additional fee; otherwise, the customer can send their own technicians for training to become approved by ChargePoint to perform the work. For more information on becoming a ChargePoint certified installer or service technician, see ChargePoint Training and Certification for technicians and installers.

Site Manager’s Responsibilities

The site or facility manager where the ChargePoint charging station is installed has a few duties for general site maintenance:

  • Ensure the station is free of debris or any substance blocking the front and rear vents.

  • Keep snow below 0.25 m (10 in) to ensure proper ventilation.

  • Check each station monthly for vandalism or damage. If the station is marked, contact ChargePoint for replacement signs. If the station appears damaged, contact ChargePoint for a service visit.

  • Check each charging cable monthly for any signs of wear or damage. If a cable appears damaged, contact ChargePoint for a service visit.

Do not pressure wash the charging station. Pressurized water can damage the system. Use a damp cloth to clean the charging station.

Preventive Maintenance

ChargePoint, or a ChargePoint certified technician, should perform service checks at the intervals listed below.

RISK OF SHOCK. Before performing any procedure, the technician must disconnect the power to the charging station at the service panel. Follow local code to de-energize the applicable circuit and lockout/tagout the upstream breaker before proceeding. Use a multimeter and check that the power is off. Keep power off for the circuit until all cover panels are correctly reinstalled and the work is complete. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY, LOSS OF LIFE, OR PROPERTY DAMAGE.

1-Year Maintenance

Perform the following checks for 1-year maintenance:

  • Check signs for marks or fading, and replace if needed.

  • Use a damp, lint-free cloth to wipe down the outside surfaces of the station, including the cables, outer surfaces of the connector, and touchscreen.

  • Check coolant levels and top off if needed.

  • Check the body of the charging station for any signs of rust or damage, and contact ChargePoint if found.

  • Check the cables and connectors of the charging station for any signs of damage. If damage is found, do not use the station and contact ChargePoint.

  • Check the area light bar and LED display for burned-out lights. Replace if needed using the appropriate FRUClosed Field Replaceable Unit guides.

  • Check the touchscreen visually every year.

5-Year Maintenance

Perform the following checks for 5-years maintenance:

  • Perform all yearly maintenance listed above.

  • Replace coolant.

  • Check correct torque on mounting anchors and cable tabs in the contactor assembly, using the appropriate Installation and FRUClosed Field Replaceable Unit guides.

10-Year Maintenance

Perform the following checks for 10-years maintenance:

  • Perform all yearly and 5-year maintenance listed above.

  • Check charging cables for any degradation and replace if needed using the appropriate FRUClosed Field Replaceable Unit guides.