Power On

You must be a ChargePoint certified installer or technician to power on the Power Hub, or warranty limitations apply.

  1. Turn on power at the same points that you turned it off.

  2. Replace all deadfront panels.

  3. Close the front door of the Power Hub.

    Be sure the door key is stored outside of the Power Hub. The door self locks upon closure.

  4. If power was turned on by energizing upstream Power Block(s), verify the Power Block status light.

    1. Open the security panel to check the status light.

    2. Confirm the status light illuminates yellow, and then green.

      If the status light illuminates red, contact ChargePoint immediately at chargepoint.com/support.

  5. The downstream Power Link 1000s will restart and begin self-diagnostics. The process may take several minutes to initiate. You may see messages intermittently until the system fully boots up. Wait for the Power Link 1000 self-diagnostics to run.

    Station Self-Diagnostic Tasks

    Self-Diagnostic

    After Installation

    After Service or Power Outage

    Electrical safety checks

    ✔

    ✔

    Lighting checks

    ✔

    ✔

    Display panel checks

    ✔

    ✔

    Component operation checks

    ✔

    ✔

    Network connectivity checks

    ✔

    ✔

  6. View diagnostics information:

    1. Log in to the ChargePoint Platform at na.chargepoint.com or ca.chargepoint.com or eu.chargepoint.com.

    2. Select Stations.

    3. Apply filters to locate the desired station.

    4. Select the station name to view the station-specific information.

    If a red status alert appears, contact ChargePoint immediately at chargepoint.com/support. A yellow status alert provides you with information that may require action (such as maintenance action) or no action.

  7. If you have not yet configured the Power Link 1000 (such as pricing, messaging, and additional options), do so after service is complete. Refer to the Express Plus Power Hub Operation and Maintenance Guide.

  8. Complete the post-service checklist.

  9. Return all removed parts to ChargePoint. Reuse the packaging from the replacement part for the return shipment.