Replace the Control and Communications Module

Removing the Control and Communication Module (CCOMClosed Control and Communications Module) breaks digital and physical seals. When digital and physical seals break, CP6000 charging stations lock and cannot be used for public charging in Eichrecht jurisdictions.

In Eichrecht jurisdictions, ChargePoint strongly recommends replacing the head assembly before attempting to replace the CCOMClosed Control and Communications Module. Only a ChargePoint certified installer or a trained technician who has special Eichrecht qualification can replace CCOMClosed Control and Communications Module and retain Eichrecht validity.Eichrecht CP6000 charging stations have a “DE-M” marking on the nameplate and on the sealed connection between the head assembly and the Smart Cable Assembly.

Required Tools and Materials

Torx screwdriver (T20 and T25)

 

4 mm hex wrench

 
The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.
The charging station with the faulty part must have an Activated status.
These charging stations are available in several configurations. The images in this guide might not match your station exactly; however, the installation steps are the same unless otherwise noted.

Remove the Control and Communications Module (CCOM)

To remove the Control and Communication Module, perform the following steps:

  1. Disconnect the power to the CP6000 at the service panel.

    2. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

  2. Use the L-wrench to loosen two captive screws securing the top cap.

    Technical illustration depicts the procedural step.

  3. Remove the top cap.

    Technical illustration depicts the procedural step.

  4. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

    Technical illustration depicts the procedural step.

  5. Lift head assembly. Insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.

    Technical illustration depicts the procedural step.

  6. Unsnap the top and then bottom edges of the front lens and set it gently on a padded surface.

  7. Loosen, but do not remove, the screws that secure the CCOMClosed Control and Communications Module to the head assembly.

  8. Lift the CCOMClosed Control and Communications Module up and tilt it away from the head assembly.

    The bottom edge of the CCOMClosed Control and Communications Module rests on the upper edge of the holster assembly.

  9. Disconnect the RJ45 Ethernet cables from the CCOMClosed Control and Communications Module.

  10. Cut the zip tie securing the USBClosed Universal Serial Bus-C cable, if present.

  11. Disconnect the AC low-voltage and USBClosed Universal Serial Bus-C cables.

  12. Unclip the hook and tether, remove the CCOMClosed Control and Communications Module, and set it aside.

Install the CCOM

To install the CCOMClosed Control and Communications Module, perform the following steps:

  1. Open the CCOMClosed Control and Communications Module package and remove the CCOMClosed Control and Communications Module. Save the packaging and use it to return the removed part to ChargePoint.

  2. Rest the CCOMClosed Control and Communications Module on the lower edge of the holster assembly.

  3. Connect the hook and tether.

  4. Connect the signal and the low voltage power cables.

  5. Connect the RJ45 Ethernet cables from the smart cable assembly to the bottom of the CCOMClosed Control and Communications Module.

  6. Use a zip tie to secure the USBClosed Universal Serial Bus-C cable.

  7. Raise the CCOMClosed Control and Communications Module and slide it into place on the head assembly.

  8. Use four screws to secure the CCOMClosed Control and Communications Module. Tighten the screws to 1.7 Nm (15 in-lb).

  9. Peel the plastic film off the CCOMClosed Control and Communications Module.

  10. Snap the bottom and then top edges of the front lens onto the head assembly.

  11. Remove the L-wrench.

  12. Slide the head assembly all the way into the pedestal housing.

  13. Ensure the head assembly is fully seated.

  14. Using the L-wrench, tighten two screws.

  15. Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.

  16. Torque two captive screws to 1.1 Nm (10 in-lb).

  17. At the electrical panel, power up the station.

    One or both port LEDs appear Red until the lockout faults are cleared.

    18. If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

Next Steps

Use either one of the following two methods to configure and pinpoint the charging station:

  • ChargePoint Installation Wizard and Pinpoint Portal

    OR

  • ChargePoint Installer app

Installation Wizard and the Pinpoint Portal

When you power up the charging station, the on-screen Installation Wizard runs. The wizard verifies operation of the station and performs basic setup tasks.

Pinpointing allows drivers to quickly locate the charging station on a map. Ensure you accurately pinpoint the charging station when prompted by the Installation Wizard.

Before running the Installation Wizard, ensure you have:

  • The new charging station’s activation label (located on the plastic film protecting the front of the charging station; a spare label is included in the shipping box)

  • Smartphone or laptop with a QRClosed Quick Response-code scanner, camera, and Internet connection

  • Your ChargePoint Certified Installer user name and password

The Installation Wizard includes these tasks:

  • Set a language for the Installation Wizard.

    This does not permanently affect the station’s display language. Choose the language most convenient to you.

  • Configure power

  • Check for faults

  • Test network connectivity

  • Complete the post-installation checklist

If your smartphone has a scanning app:

Perform the following steps if your smartphone has a scanning app:

  1. Open a QRClosed Quick Response code scanning app.

    Point the camera at the QRClosed Quick Response code on the activation sticker.

    Technical illustration depicts the procedural step.

    Your device is automatically redirected to the installer pinpointing page. Confirm that the URL of the page is o.chargepoint.com.

    Technical illustration depicts the procedural step.

  2. Log into the installer site using your installer login. Tap Log In.

  3. Confirm the MACClosed Message Authentication Code address and activation password are automatically entered and correct.

  4. Tap Next.

  5. Follow the prompts to complete the pinpointing process.

If your smartphone does not have a scanning app:

Perform the following steps if your smartphone does not have a scanning app:

  1. Using your smartphone, navigate to o.chargepoint.com.

  2. Enter the MACClosed Message Authentication Code address and activation password printed on the activation label.

  3. Tap Next.

  4. Follow the prompts to complete the pinpointing process.

ChargePoint Installer App

Use the ChargePoint Installer App to complete the station setup procedure.

  1. If you do not already have the Installer app, scan the QRClosed Quick Response code to download the app, and sign up.

    QR code to download this asset.

  2. Open the ChargePoint Installer app and log in.

  3. Select Configure.

  4. Confirm you have all required materials to continue activation, and select Yes.

  5. Follow the prompts in the Installer app.

For assistance, go to chargepoint.com/support and find your region’s technical support number and contact ChargePoint Support.

Clear Lockout Faults

When you replace a part, the station triggers lockout faults.

To clear lockout faults, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Return CCOM

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

For assistance, go to chargepoint.com/support, find your region’s technical support number, and contact ChargePoint Support.