Replace the EMV Chip Reader

To replace the EMV Chip Reader, perform the following steps:

Required Tools and Materials

Torx screwdriver (T25)

 

4 mm hex wrench

 

The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.

Before You Begin

The chip reader is powered by plugging the unit into the CCOMClosed Control and Communications Module. Before replacement, ensure the cable is free from the hooks. These hooks are intended solely for cable management during shipping and should not be used during the replacement process.

Remove the Charging Cables

To remove the Charging Cables, perform the following steps:

  1. Use your ChargePoint card or the mobile app to wake the station up.

    If the station does not have power, contact the station owner to learn when power will be available and discuss appropriate next steps.

    If you do not have a ChargePoint account, go to chargepoint.com/support, find your region's technical support number, and contact ChargePoint Support.

  2. Unlock the charging cables and set them down gently.

  3. Technical illustration depicts the procedural step.

  4. Disconnect the power to the CP6000 at the service panel.

  5. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Remove the Control and Communications Module (CCOM)

To remove the Control and Communication Module, perform the following steps:

  1. Disconnect the power to the CP6000 at the service panel.

  2. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

  3. Use the L-wrench to loosen two captive screws securing the top cap.

    Technical illustration depicts the procedural step.

  4. Remove the top cap.

    Technical illustration depicts the procedural step.

  5. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

    Technical illustration depicts the procedural step.

  6. Lift head assembly. Insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.

    Technical illustration depicts the procedural step.

  7. Unsnap the top and then bottom edges of the front lens and set it gently on a padded surface.

  8. Loosen, but do not remove, the screws that secure the CCOMClosed Control and Communications Module to the head assembly.

  9. Lift the CCOMClosed Control and Communications Module up and tilt it away from the head assembly.

    The bottom edge of the CCOMClosed Control and Communications Module rests on the upper edge of the holster assembly.

  10. Disconnect the RJ45 Ethernet cables from the CCOMClosed Control and Communications Module.

  11. Cut the zip tie securing the USBClosed Universal Serial Bus-C cable, if present.

  12. Disconnect the AC low-voltage and USBClosed Universal Serial Bus-C cables.

  13. Unclip the hook and tether, remove the CCOMClosed Control and Communications Module, and set it aside.

FRU Components

The EMV chip reader FRUClosed Field Replaceable Unit contains the chip reader with a cable for connecting to the CP6000.

EMV chip reader FRUClosed Field Replaceable Unit

This FRUClosed Field Replaceable Unit replaces a chip reader module alone, and is meant for use on a charging station equipped with an EMV chip reader.

Replace Chip Reader

The following instructions in this section are only applicable to CP6000 stations with a holster frame assembly that have a built-in grommet hole (for the USBClosed Universal Serial Bus-C cable) to accommodate the chip reader (FRUClosed Field Replaceable Unit).

Remove Chip Reader Module

To remove Chip Reader Module, perform the following steps:

  1. Remove the front cover of the chip reader module.

    1. Front cover

  2. Pull down the USBClosed Universal Serial Bus-C cable through the grommet hole to remove the chip reader module.

    Push the grommet down to loosen it, then pull the USBClosed Universal Serial Bus-C cable down through the hole.
    1. Grommet hole

    2. USBClosed Universal Serial Bus-C cable

Install a New Chip Reader Module

To install a New Chip Reader Module, perform the following steps:

Install Front Cover and USB-C Cable

To install a New Front Cover and USBClosed Universal Serial Bus-C Cable, perform the following steps:

  1. Insert the USBClosed Universal Serial Bus-C cable (from the new chip reader module) through the grommet hole.

  2. Pull the cable up until the grommet reaches the hole. Then push the grommet up until it is fully seated in the hole.

  3. Attach the front cover by sliding it onto the frame until it snaps in place.

Reinstall CCOM

To reinstall the CCOMClosed Control and Communications Module, perform the following steps:

  1. Rest the CCOMClosed Control and Communications Module on the lower edge of the holster assembly.

  2. Connect the hook and tether.

Connect the Cables

To connect the Cables, perform the following steps:

  1. Connect the signal and the low voltage power cables.

  2. Connect the RJ45 Ethernet cables from the smart cable assembly to the bottom of the CCOMClosed Control and Communications Module.

  3. Connect the new USBClosed Universal Serial Bus-C cable from the chip reader module to one of the USBClosed Universal Serial Bus-C ports.

  4. Use a zip tie to secure the USBClosed Universal Serial Bus-C cable.

  5. Raise the CCOMClosed Control and Communications Module and slide it into place on the head assembly.

  6. Use four screws to secure the CCOMClosed Control and Communications Module. Tighten the screws to 1.7 Nm (15 in-lb).

  7. Snap the bottom and then top edges of the front lens onto the head assembly.

  8. Remove the L-wrench.

  9. Slide the head assembly all the way into the pedestal housing.

  10. Ensure the head assembly is fully seated.

  11. Using the L-wrench, tighten two screws.

  12. Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.

  13. Torque two captive screws to 1.1 Nm (10 in-lb).

  14. At the electrical panel, power up the station.

    One or both port LEDs appear Red until the lockout faults are cleared.

  15. If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.