Complete the Installation

Do not power on Express 250 after completing the installation (after installing the covers). An authorized commissioning partner will commission, power on, pinpoint, and configure Express 250 after installation.

After an Express 250 charging station (or pair of stations) has been successfully commissioned, follow the instructions in this section to complete the installation.

You need:

  • A smartphone or laptop with a QRClosed Quick Response-code scanner, camera, and Internet connection. These are required to access the pinpointing dashboard at m.chargepoint.com.

  • Your ChargePoint certified installer user name and password.

  • The exact installation location of the parking space where the Express 250 is installed.

Complete the Installation Wizard: Standalone Installations

Follow the steps in this section if you are installing a Standalone charging station. For Paired installations, skip to the next section.

Once all cables are installed and all cover panels are in place, the on-screen Installation Wizard steps you through a series of tasks to set up the Express 250 and verify that it can operate properly.

  1. Power on the Express 250 charging station at the breaker panel.

  2. On the front touchscreen, select a language for the Installation Wizard (this does not permanently affect the Express 250’s display language).

  1. The next Installation Wizard test determines whether all cover panels are correctly installed and fully seated. Check the lower right corner of the screen for any error messages. If panel errors appear, match the panel letters to this illustration.

(a) Front bottom panel

(b) Middle vent panel

(c) Front top panel

(d) LED display

(e) Area light bar

(f) Rear bottom panel

(g) Rear middle panel

(h) Rear top panel

(i) Left extrusion

(j) Right extrusion

RISK OF SHOCK. If a fault exists, turn the power off at the service panel to BOTH product paired charging stations during work and keep it off until all panels are reinstalled. Internal components can present a shock hazard. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

If any panel needs re-installation, review the procedures above to double-check that all panels are fully seated and that the edges of all signs are captured fully by the panels around them. For further details, refer to the Express 250 Installation Guide, available at ChargePoint Product Reference Documentation.

  1. Select the option New installation.

  2. Confirm you have all required materials to continue activation, and select Yes.

  3. Skip the next section and continue with Pinpoint the Station(s).

Complete the Installation Wizard: Paired Installations

Follow the steps in this section if you are installing Paired charging stations. For Standalone installations, see the previous section.

Do not use either Paired station for a charging session, from the time work is begun to the point that both stations are confirmed as having Paired functionality. Equipment damage can result from plugging in a vehicle while the update is only partially complete.

  1. Power on the Express 250 charging station at the breaker panel.

  2. If the stations do not power on and begin their configuration automatically after a couple of minutes, go to chargepoint.com/support and find your region’s technical support number. Identify the two stations you are installing or updating. Request confirmation that both charging stations are running firmware version 7.0.4.x or higher. If not, ask the support technician to do this now.

    Ensure both paired charging stations have the exact same version of firmware before continuing. For example, two stations running 7.0.4.24 and 7.0.4.25 are not sufficiently synced.

  3. On the front touchscreen, select a language for the Installation Wizard (this does not permanently affect the Express 250’s display language).

  1. The next Installation Wizard test determines whether all cover panels are correctly installed and fully seated. Check the lower right corner of the screen for any error messages. If panel errors appear, match the panel letters to this illustration.

    (a) Front bottom panel

    (b) Middle vent panel

    (c) Front top panel

    (d) LED display

    (e) Area light bar

    (f) Rear bottom panel

    (g) Rear middle panel

    (h) Rear top panel

    (i) Left extrusion

    (j) Right extrusion

RISK OF SHOCK. If a fault exists, turn the power off at the service panel to BOTH product paired charging stations during work and keep it off until all panels are reinstalled. Internal components can present a shock hazard. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

If any panel needs re-installation, review the procedures above to double-check that all panels are fully seated and that the edges of all signs are captured fully by the panels around them. For further details, refer to the Express 250 Installation Guide.

  1. Select the option New installation, whether you are installing two new stations or pairing with an existing station. (The other option, Replace Existing Station, is only for stations where all settings remain the same as before.)

  2. Confirm you have all required materials to continue activation, and select Yes. If the Ethernet connection is detected, the Installation Wizard runs the paired connectivity check in the background and displays a notice if all tests have succeeded.

  3. If the Installation Wizard Ethernet test initially fails, it asks you to select Standalone or Paired configuration. Select Paired.

  4. Solve any displayed paired faults. If problems persist:

    • Ensure both stations are running the same (and latest) version of firmware.

    • Ensure all cover panels are correctly installed.

    • Power off both stations and check the Ethernet and DC conductor connections.

    • In the case of Power Module Fault or timeout errors, power off both stations and check DC conductor and Power Module connections.

    • If none of these measures work, go to chargepoint.com/support and find your region’s technical support number.

Pinpoint the Station(s)

Follow the below steps to pinpoint the station:

Pinpointing sets up the location of a charging station for operation, service, and maintenance purposes. Location accuracy is critical.

  1. Locate the activation label.

    Your smartphone or other device has a scanning app:

    1. Use the camera or open an app that can scan the QRClosed Quick Response code.

    2. Point the camera at the QRClosed Quick Response code on the activation label.

    3. Your device is automatically redirected to the installer pinpointing page. Check that the web page URL is m.chargepoint.com.

    4. Enter your ChargePoint installer login and password and Log In.

      Technical illustration depicts the procedural step.

    5. The system automatically enters the MACClosed Message Authentication Code address and activation password. Ensure that this information matches the details provided on the activation label. Choose Next.

    Your smartphone or other device does not have a scanning app:

    1. Go to m.chargepoint.com on your device.

    2. Enter your ChargePoint installer login and password and Log In.

      Technical illustration depicts the procedural step.

    3. Enter the MACClosed Message Authentication Code address and activation password printed on the activation label. Choose Next.

    Verify the station serial number before proceeding. It cannot be changed after setup is complete.

  2. Allow Location Permission. Your GPS coordinates are required to complete the pinpointing process.

  3. Confirm that you are installing a new charging station and choose Next.

  4. For Make, choose the manufacturer.

  5. For Model, choose the model shown on the manufacturer type plate. Ensure the image of the equipment shown on the app matches the station at the site.

  6. For Station S/N, enter the serial number shown on the manufacturer type plate and choose Next.

  7. Begin to enter the address of the charging station. Then choose the address from the list of valid addresses and choose Next.

  8. Drag the map to place the pin in the exact parking space for this charging station and choose Next.

  9. Enter additional station location details, such as Parking lot name, Building name, Floor label, and Parking restrictions, if applicable. Choose Next.

  10. Add Helpful Information for Drivers, if applicable.

  11. Choose Take Photo to take an image of the newly labeled charging station and the parking space. Use your camera app to take and use a photo (follow on-screen guidance).

  12. Choose Next to complete the process.

Run a Test Charging Session

Before leaving the installation site, follow these steps to ensure the Express 250 is fully operational:

  1. Connect the charging cable to a vehicle.

  2. Use your ChargePoint card to start a charging session. The Express 250 displays instructions on how to plug in a vehicle.

  3. Stop the charging session and return the connector to the holster.

If the Express 250 operates correctly and no errors are displayed, the installation is complete. If the Express 250 does not power up, or fails to begin a charging session, confirm the wiring is properly connected. If the Express 250 is properly wired but is not operating correctly, contact ChargePoint at chargepoint.com/support for assistance.

Do not leave the installation site until the charging station is operating correctly. Contact ChargePoint Support at chargepoint.com/support if you have questions about station status.

Remove the crates and all packaging from the installation area. Make sure no materials in the area could potentially damage vehicle tires, such as nails or screws.