Introduction

This section provides essential background information for servicing the ChargePoint® Express Solo and Express Distro Power Block 2000.

About This Guide

This guide provides instructions for servicing and repairing the ChargePoint Express Solo and Power Block 2000. It covers component access, replacement procedures, troubleshooting workflows, safety considerations, and verification steps required to return the station to normal operation.

This guide is intended for qualified service technicians and authorized maintenance personnel responsible for performing corrective and preventive service on Express Solo and Power Block 2000 equipment.

Before You Begin

This section summarizes important precautions, requirements, and recommended practices to review before servicing the Express Solo.

Risk of shock
  • Before any procedure, disconnect the power.
  • Follow local code and site lockout/tagout procedure to de-energize the station.
  • Wait for energy to dissipate (approximately five minutes).
  • Keep power off until all covers and panels are reinstalled and the work is complete.
Failure to follow these instructions can result in serious injury, loss of life, or property damage.
Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.

Do not use an impact screwdriver for service on the cabinet.

Comply with these guidelines to prevent component damage.
  • Use tools suitable to torque metric fasteners. All fasteners used on the Express Solo are in metric sizes.
  • Use the given torque values to tighten the fasteners.
  • Ensure that the tools such as torque tool, multimeter, and Ethernet tester are calibrated.
  • If the charging station is not installed, commissioned, or serviced by a ChargePoint Certified Technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
  • You must be a licensed electrician and complete the training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access the ChargePoint web or app-based installer tools.
When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

Check and Protect Parts

To ensure your safety, do the following:

  • Use only authorized parts and accessories sold and supplied by ChargePoint for the unit and model.

  • Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site.

  • Store all shipments of components in a dry covered location and protect from moisture.

  • Familiarize yourself with the contents of each shipping box.

  • Ensure that you have all the parts for the work you plan to perform.

  • Have more than one technician or qualified support person present if components are heavy.

  • Keep liquids and objects containing liquid away from the unit, never on or inside.

Reuse the packaging from the new part to return the removed component to ChargePoint when the applicable FRUClosed Field Replaceable Unit chapter specifies that a return is required.

Review Documentation

A full suite of guides is available for Express Solo and Power Block 2000, as summarized below.

ChargePoint Documentation

Document

Content

Primary Audiences

Datasheet

Full station specifications

Site designer, installer, and station owner

Site Design Guide

Civil, mechanical, and electrical guidelines to scope and construct the site

Site designer, responsible engineer, contractors, installers

Construction Signoff Form

Checklists used by contractors to ensure the site is correctly completed and ready for product installation

Site construction contractor

Installation Guide

Anchoring, wiring, and powering on

Installer

Operation and Maintenance Guide

Operation and preventive maintenance information

Station owner, facility manager, and technician

Service Guide

Component replacement procedures, including optional components

Service technician

Declaration of Conformity

Statement of conformity with directives

Purchasers and public

Access ChargePoint documents at ChargePoint Product Reference Documentation.

To ensure safety for you and others, do this before you begin:

  • Familiarize yourself with the instructions in the service guide.

  • If you have not installed or serviced the Express Solo and Power Block 2000 recently, orient yourself to the Express Solo and Power Block 2000 by reviewing the Site Design Guide, Installation Guide, and Datasheet, as well as any other materials you find helpful.

If Damaged, Do Not Service

Do not perform work or remove any signs or covers from the unit if you find any of the following:

  • The charging station housing shows mechanical damage.

  • The charging cables or connectors are visibly damaged.

  • The station is unstable or moves. 

If you find such damage, turn off the station, advise the site manager to keep the unit(s) off, and contact ChargePoint immediately. Find your region’s technical support number at chargepoint.com/support.