ChargePoint CP6000 Series Service Guide

Read this guide to service and replace parts of the ChargePoint® CP6000 series charging stations.

Before You Begin

Risk of shock

  • Before any procedure, the technician must disconnect the power.

  • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

  • Keep power off until the top cap is correctly reinstalled and the work is complete.

Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.
Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site. Store all shipments of components in a dry covered location and protect from moisture.
Use low torque settings when working with power tools during installation or servicing. Over-torquing can damage the equipment.
Warranty Limitation
  • If the charging station is not installed, commissioned, or serviced by a ChargePoint certified technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
  • You must be a licensed electrician and complete training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access ChargePoint's web-based installer tools or ChargePoint Installer app.
When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

Additional Documentation

To ensure safety for you and others, do this before you begin:

  • Familiarize yourself with the instructions in this Service Guide.

  • If you have not installed or serviced the CP6000 charging station recently, orient yourself to the CP6000 by reviewing the Site Design Guide, Installation Guide, and Datasheet, as well as any other materials you find helpful.

Access documents at ChargePoint Product Reference Documentation.

ChargePoint Documentation

Document

Content

Primary Audiences

Datasheet

Full station specifications

Site designer, installer, and station owner

Site Design Guide

Civil, mechanical, and electrical guidelines to scope and construct the site

Site designer or engineer of record

Construction Signoff Form

Checklists used by contractors to ensure the site is correctly completed and ready for product installation

Site construction contractor

Installation Guide

Anchoring, wiring, and powering on

Installer

Operation and Maintenance Guide

Operation and preventive maintenance information

Station owner, facility manager, and technician

Service Guide

Component replacement procedures, including optional components

Service technician

Declaration of Conformity

Statement of conformity with directives

Purchasers and public

Check and Protect Parts

To ensure your safety, do the following:

  • Use only authorized parts and accessories sold and supplied by ChargePoint for the unit and model.

  • Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site.

  • Store all shipments of components in a dry covered location and protect from moisture.

  • Familiarize yourself with the contents of each shipping box.

  • Ensure that you have all the parts for the work you plan to perform.

  • Have more than one technician or qualified support person present if components are heavy.

  • Keep liquids and objects containing liquid away from the unit, never on or inside.

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

Serviceable Parts

For detailed information, refer to the appropriate section of this guide.

Replace the Head Assembly

Replace the Control and Communications Module

Replace the CMK

Install the Reset Switch

Replace the Power Plate

Replace the Smart Cable Assemblies

Replace the Top Cap

Replace a Holster