Replace a Holster

Labeled diagram of product, tools or parts.

Ensure you have the most current version of ChargePoint software before replacing the charging port. To see the software version, view the Station Property page or select About on the User Interface Settings menu.

For assistance, go to chargepoint.com/support and contact technical support using the appropriate region-specific number.

Required Tools and Materials

Torx screwdriver (T25)

 

4 mm hex wrench

 

Padded surface
The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.

The charging station with the faulty part must have an Activated status.

These charging stations are available in several configurations. The images in this guide might not match your station exactly; however, the installation steps are the same unless otherwise noted.

Replace a Standard Holster

If the CP6000 has a standard holster, follow the instructions in this section to replace the current holster frame with a new Omni Port holster frame assembly.

Before You Begin

Review of Omni Port Components and Connections

Omni Port Cables Connect

Labeled diagram of product, tools or parts.

  1. Y-split CAN bus connector

  2. 48 V power supply

  3. Omni Port holster cable

  4. Downlight cable

  5. Omni Port holster cable

Remove the Charging Cables

To remove the charging cables, perform the following steps:

  1. Use your ChargePoint card or the mobile app to wake the station up.

    If the station does not have power, contact the station owner to learn when power will be available and discuss appropriate next steps

    If you do not have a ChargePoint account, go to chargepoint.com/support, find your region's technical support number, and contact ChargePoint Support.

  2. Unlock the charging cables and set them down gently.

  3. Technical illustration depicts the procedural step.

  4. Disconnect the power to the CP6000 at the service panel.

  5. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Remove the Head Assembly

To remove the head assembly, perform the following steps:

  1. Use the L-wrench to loosen two captive screws securing the top cap.

    Technical illustration depicts the procedural step.

  2. Remove the top cap.

    Technical illustration depicts the procedural step.

  3. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

    Technical illustration depicts the procedural step.

  4. Lift head assembly and insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.

    Technical illustration depicts the procedural step.

  5. Loosen, but do not remove, the screws that secure the Control and Communication Module (CCOMClosed Control and Communications Module) to the head assembly.

    Technical illustration depicts the procedural step.

  6. Lift the CCOMClosed Control and Communications Module up and tilt it away from the head assembly.

    The bottom edge of the CCOMClosed Control and Communications Module rests on the upper edge of the holster assembly.

    Technical illustration depicts the procedural step.

  7. Remove the new holster frame assembly from the packaging.

  8. The replacement holster frame (Omni Port) assembly contains the following components:

    Replacement Omni Port Holster Frame

    Labeled diagram of product, tools or parts.

    1. Y-split CAN bus cable

    2. 48 V power supply cable

    3. Omni Port holster cable

    4. Downlight cable

    5. Omni Port holster cable

  9. Confirm all parts are present. For any missing component, contact chargepoint.com/support.

  10. Remove the Y-split CAN cable from the new holster.

    Technical illustration depicts the procedural step.

  11. Unplug the 16-pin male connector from the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  12. Plug the 16-pin male connector into the 16-pin female side of the Y-split CAN cable.

    Technical illustration depicts the procedural step. 

  13. Plug the 16-pin male connector from the Y-split cable into the port where you originally removed the 16-pin male connector from the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  14. Unplug the three-pin power connector from the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  15. Plug the three-pin power connector on the Y-split cable (a) into the CCOMClosed Control and Communications Module.

    Connect other end of the Y-split power cable to the CCOMClosed Control and Communications Module power connector (b) removed in the previous step.

    Technical illustration depicts the procedural step.

  16. Ensure the other end of the Y-split CAN cable is visible and accessible for connecting to the Omni Port assembly later.

    Technical illustration depicts the procedural step.

  17. Raise the CCOMClosed Control and Communications Module and slide it into place on the head assembly.

    Technical illustration depicts the procedural step.

  18. Tighten the screws to secure the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  19. Lift the head assembly to remove it from the pedestal or wall mount enclosure. Set it gently on a padded surface.

    Technical illustration depicts the procedural step.

  20. Orient the head assembly so the screen is resting directly on the padded surface.

Remove the Holster Frame

To remove the holster frame, perform the following steps:

  1. Use a T25 screwdriver to loosen the four thumb screws (a) securing the holster frame to the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  2. Lift the tabs and pull the downlight (a) and holster cables (b) out to disconnect them from the holster frame.

    1. Downlight cable (LED)

    2. Holster cables

  3. Set the holster frame aside.

Install New Omni Port Holster Frame

To install New Omni Port holster frame, perform the following steps:

  1. Turn the head assembly over so the screen faces up.

    Technical illustration depicts the procedural step.

  2. Position the new Omni Port holster frame at a 45° degree angle to the head assembly.

    Connect the downlight (a), power, left and right (b), and Y-split CAN(c) cables to their corresponding ports on the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

  3. Ensure the latch on each cable is flush.

    Technical illustration depicts the procedural step.

  4. Route the Omni Port cable harness along the right side of the meter window.

    Technical illustration depicts the procedural step.

  5. Flip the meter door open.

  6. Ensure the cable is not visible. Compress the cable and make sure it stays clear of the meter window.

  7. Align the outer holster frame screws with the screw holes on the sides of the CCOMClosed Control and Communications Module. Line up the tabs and thread the bottom holes first to secure the frame in place.

    Technical illustration depicts the procedural step.

  8. Position the holster frame over the head assembly.

  9. Using a T25 screwdriver, torque the four M5 screws to secure the outer holster frame to the CCOMClosed Control and Communications Module.

    Technical illustration depicts the procedural step.

Reinstall the Head Assembly

To reinstall the head assembly, perform the following steps:

  1. Hold the metal edges of the head assembly and lift it gently from the padded surface.

  2. Slide the head assembly all the way into the pedestal housing.

  3. Ensure the head assembly is fully seated.

    Technical illustration depicts the procedural step.

  4. Using the L-wrench or 4 mm hex tool, tighten two screws.

    Technical illustration depicts the procedural step.

  5. Slide the top cap onto the head assembly, adjusting as necessary to clear the SEVCClosed Smart Electric Vehicle Cable cables, until it fits into place.

    Technical illustration depicts the procedural step.

  6. Torque two captive screws to 1.1 Nm (10 in-lb).

    Technical illustration depicts the procedural step.

  1. At the electrical panel, power up the station.

  2. If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

  3. Contact chargepoint.com/support to clear lockout faults. One or both port LEDs appear Red until the lockout faults are cleared.

Replace an Existing Omni Port Holster

Before You Begin

Review of Omni Port Components and Connections

Omni Port Cables Connect

Labeled diagram of product, tools or parts.

  1. Y-split CAN bus connector

  2. 48 V power supply

  3. Omni Port holster cable

  4. Downlight cable

  5. Omni Port holster cable

If the CP6000 is already installed and configured with an Omni Port holster, follow the instructions in this section to replace the existing Omni Port holster frame with a new Omni Port holster frame assembly.

  1. Remove the head assembly and place it gently on a padded surface.

    Visit Remove the Head Assembly and complete the steps.

  2. Using a T25 screwdriver, loosen the four M5 screws (x4) securing the Omni Port holster frame to the CCOMClosed Control and Communications Module.

  3. Hinge the holster frame away from the head assembly to access the internal wiring and components of the CCOMClosed Control and Communications Module.

  4. Unplug the following power and communication cables from the Omni Port holster frame:

    1. Downlight cable

    2. Power cables (for left and right holsters)

    3. Y-split CAN connector

  5. Remove the Omni Port frame and set it aside.

  6. Install New Omni Port Holster Frame.

Replace a J1772 Latch

Inspect the Box for Contents

The replacement kit for J1772 connector latches includes:

  1. Hex wrench

  2. Repair tool

  3. Drive bolt

  4. Guide pin

  5. Square nut (not shown)

  6. Consumable latches and springs labeled for Type A and Type B connectors (not shown)

Assemble the Tool

To assemble the tool, perform the following steps:

  1. Place the square nut inside the tool body.

  2. Insert the drive bolt from the side of the tool body and tighten.

  3. Keep the guide pin and hex tool handy for future steps.

Identify Connector Type

Identify the connector type before beginning repairs.

Do not attempt to replace the latch with an incompatible connector type.

Type A

  • Three oval shaped cutouts on the side of the connector

  • Silver latch pin

  • Replacement latch narrows at the tip and uses a longer silver-colored spring

Type B

  • No cutouts on the side

  • Black latch pin

  • Replacement latch stays wide at the tip and uses a shorter dark-colored spring

Repair Procedure

To repair, perform the following steps:

  1. Use the hex wrench to loosen the drive bolt. Insert the guide pin into the pin slot.

  2. Insert the J1772 connector into the repair tool, and push it into place until the latch pin aligns with the middle of the exit hole.

  3. Use the hex wrench to tighten the drive bolt. The latch pin slowly extends from the exit hole. If you feel too much resistance but don't see the pin move, check the alignment and try again.

  4. Tighten the drive bolt until the latch pin fully extends from the exit hole. Remove it by hand.

    Keep the latch pin, you’ll need it later.

  5. Loosen the drive bolt 5-10 revolutions and remove the connector from the tool.

  6. Use the hex wrench to push the guide pin out.

  7. Remove the broken latch and spring.

  8. Install the spring by placing one end onto the plus-shaped indent of the replacement latch.

  9. Gently align the other end of the spring with the circular indentation in the connector. Align the pin holes in the latch and connector.

    If the spring is not set properly, it might pop out and get damaged when the latch is depressed.

  10. Insert the guide pin into the latch to hold the pieces together. Squeeze the latch to ensure the spring functions correctly.

  11. Use the hex wrench to loosen the drive bolt. Insert the latch pin fully into the pin slot.

  12. Insert the J1772 connector into the repair. Press into place until the guide pin hole aligns with the exit hole.

  13. Use the hex wrench to tighten the drive bolt. The guide pin slowly extends from the exit hole. If you feel too much resistance but don't see the pin move, check the alignment and try again.

  14. Tighten the drive bolt until the guide pin fully extends from the exit hole. Remove the pin by hand.

    Keep the guide pin so you can use the tool to repair another connector.

  15. Loosen the drive bolt 5-10 revolutions, then remove the connector from the tool.

  16. Insert the connector into the station holder. If it locks securely and charges a vehicle, the repair is complete.

A shim is provided for fine-tuning alignment in future tool updates. It may be discarded if unnecessary. It is typically used as a spacer or to adjust alignment during latch installations or replacements, and is specifically designed for Type A latch replacement kits.