Replace the Control and Communications Module

On CP6000 units certified for Eichrecht, the CCOM Control and Communications Module is not easily replaceable.
Removing it breaks both the digital and physical sealing, which invalidates Eichrecht compliance and disables the station for public charging in affected jurisdictions. Only ChargePoint or a qualified Instandsetzer (a technician certified for Eichrecht work) can replace the CCOM Control and Communications Module while preserving Eichrecht validity.
As a standard practice, the entire head unit should be replaced.
You can identify an Eichrecht-certified CP6000 by the “DE-M” mark on the nameplate and a sealed connection between the [public name for AC Box] and the Smart Cable Assembly.

Required Tools and Materials

Torx screwdriver (T25)

Torx screwdriver (T20)

4 mm hex wrench

The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.

The charging station with the faulty part must have an Activated status.

These charging stations are available in several configurations. The images in this guide might not match your station exactly; however, the installation steps are the same unless otherwise noted.

Remove the Control and Communications Module (CCOM)

To remove the Control and Communication Module, perform the following steps:

Disconnect the power to the CP6000 at the service panel.

Risk of shock

Before any procedure, the technician must disconnect the power.
Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.
Keep power off until the top cap is correctly reinstalled and the work is complete.

Failure to follow these instructions can result in serious injury, loss of life, or property damage.

Use the L-wrench to loosen two captive screws securing the top cap.
Remove the top cap.
Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.
Lift head assembly and insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.
Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.
Lift head assembly and insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.
Unsnap the top and then bottom edges of the front lens and set it gently on a padded surface.
Loosen, but do not remove, the screws that secure the CCOM Control and Communications Module to the head assembly.
Lift the CCOM Control and Communications Module up and tilt it away from the head assembly.

The bottom edge of the CCOM Control and Communications Module rests on the upper edge of the holster assembly.
Disconnect the RJ45 Ethernet cables from the CCOM Control and Communications Module.
Cut the zip tie securing the USB Universal Serial Bus-C cable, if present.
Disconnect the AC low-voltage and USB Universal Serial Bus-C cables.
Unclip the hook and tether, remove the CCOM Control and Communications Module, and set it aside.

Install the CCOM

To install the CCOM Control and Communications Module, perform the following steps:

Open the CCOM Control and Communications Module package and remove the CCOM Control and Communications Module. Save the packaging and use it to return the removed part to ChargePoint.
Rest the CCOM Control and Communications Module on the lower edge of the holster assembly.
Connect the hook and tether.
Connect the signal and the low voltage power cables.
Connect the RJ45 Ethernet cables from the smart cable assembly to the bottom of the CCOM Control and Communications Module.
Use a zip tie to secure the USB Universal Serial Bus-C cable.
Raise the CCOM Control and Communications Module and slide it into place on the head assembly.
Use four screws to secure the CCOM Control and Communications Module. Tighten the screws to 1.7 Nm (15 in-lb).
Peel the plastic film off the CCOM Control and Communications Module.
Snap the bottom and then top edges of the front lens onto the head assembly.
Remove the L-wrench.
Slide the head assembly all the way into the pedestal housing.
Ensure the head assembly is fully seated.
Using the L-wrench, tighten two screws.
Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.
Torque two captive screws to 1.1 Nm (10 in-lb).
At the electrical panel, power up the station.

One or both port LEDs appear Red until the lockout faults are cleared.

If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

Next Steps

Use either one of the following two methods to configure and pinpoint the charging station:

ChargePoint Installation Wizard and Pinpoint Portal

OR
ChargePoint Installer app

ChargePoint Installer app

Use the ChargePoint Installer app to complete the station setup procedure.

If you do not already have the Installer app, scan the QR Quick Response code to download the app, and sign up.
Open the ChargePoint Installer app and log in.
Select Configure.
Confirm you have all required materials to continue activation, and select Yes.
Follow the prompts in the Installer app.

For assistance, go to chargepoint.com/support and find your region’s technical support number and contact ChargePoint Support.

Clear Lockout Faults

When you replace a part, the station triggers lockout faults.

To clear lockout faults, go to ChargePoint Support and contact technical support using the appropriate region-specific number.

Return CCOM

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

For assistance, go to chargepoint.com/support, find your region’s technical support number, and contact ChargePoint Support.