Replace the Smart Cable Assemblies

On CP6000 units certified for Eichrecht, the CCOMClosed Control and Communications Module is not easily replaceable.

Removing it breaks both the physical seals, which invalidates Eichrecht compliance and disables the station for public charging in affected jurisdictions. Only ChargePoint or a qualified Instandsetzer (a technician certified for Eichrecht work) can replace the CCOMClosed Control and Communications Module while preserving Eichrecht validity.
As a standard practice, the entire head unit should be replaced.
You can identify an Eichrecht-certified CP6000 by the “DE-M” mark on the nameplate and a sealed connection between the [public name for AC Box] and the Smart Cable Assembly.

Required Tools and Materials

Torx screwdriver (T25)

Torx screwdriver (T20)

 

10 mm socket

 

 

4 mm hex wrench

 

CMKClosed Cable Management Kit ball removal (included)
The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.
These charging stations are available in several configurations. The images in this guide might not match your station exactly; however, the installation steps are the same unless otherwise noted.

Remove the Smart Cable Assemblies

To remove the Smart Cable Assemblies, perform the following steps:

Smart cables on dual port stations are numbered 1 and 2 from left to right when viewing the front of the charging station. Complete the following steps for which ever smart cable you are replacing.

  1. Use your ChargePoint card or the mobile app to wake the station up.

    If the station does not have power, contact the station owner to learn when power will be available and discuss appropriate next steps

    If you do not have a ChargePoint account, go to chargepoint.com/support, find your region's technical support number, and contact ChargePoint Support.

  2. Unlock the charging cables and set them down gently.

    3. Technical illustration depicts the procedural step.

  3. Disconnect the power to the CP6000 at the service panel.

    4. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

  4. Use the L-wrench to loosen two captive screws securing the top cap.

    Technical illustration depicts the procedural step.

  5. Remove the top cap.

    Technical illustration depicts the procedural step.

  6. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

    Technical illustration depicts the procedural step.

  7. Lift head assembly and insert an L-wrench or a screwdriver through the hole on the side of the head assembly to hold the head assembly in the raised position.

    Technical illustration depicts the procedural step.

  8. Using a T25 driver, loosen, but not remove, four M4 screws that secure the Control and Communications Unit (CCOMClosed Control and Communications Module) to the head assembly.

  9. Lift the CCOMClosed Control and Communications Module up and tilt it away from the head assembly.

    The bottom edge of the CCOMClosed Control and Communications Module rests on the upper edge of the holster assembly.

  10. Unsnap the RJ45 Ethernet cables.

  11. Disconnect the RJ45 Ethernet cables from the CCOMClosed Control and Communications Module.

  12. Loosen the top and bottom screws securing the smart cable simultaneously to avoid damaging the pins in the smart cable.

  13. Remove the smart cable and set it aside gently.

  14. Pull the cable clamp rope out about 600 mm (2 ft). Tie a slip knot near the top of the CMKClosed Cable Management Kit.

  15. Gently guide the knot bearing back to the top of the CMKClosed Cable Management Kit.

  16. Using tool provided, press down while turning the knot bearing counter clockwise approximately 1/4 turn to release the cable clamp.

  17. Set the cable gently on a padded surface.

  18. If working with both smart cables, repeat these steps for the second cable.

Install the Smart Cable Assemblies

To install the Smart Cable Assemblies, perform the following steps:

  1. Remove the smart cable assemblies from the packaging. Save the packaging and use it to return the removed part to ChargePoint.

  2. Ensure there is no visible damage to the connector pins.

    Attach the smart cable by partially engaging one screw and then partially engaging the second screw.

  3. On single port stations, attach the smart cable to the right side as you are facing the charging station. Connect the blank connector to the left side.

  4. Torque both the top and bottom screws to 1.1 Nm (10 in-lb) to secure the smart cable.

  5. Connect the RJ45 Ethernet cables from the smart cable assembly to the bottom of the CCOMClosed Control and Communications Module.

    Connect the Ethernet cable from the left charging cable to the left Ethernet port. Connect the Ethernet cable from the right charging cable to the right Ethernet port. The charging station will not work if the cables are connected to the wrong ports.

  6. Slide the RJ45 Ethernet cables into the slots.

  7. Raise the CCOMClosed Control and Communications Module and slide it into place on the head assembly.

  8. Torque the screws to 1.7 Nm (15 in-lb) to secure the CCOMClosed Control and Communications Module.

  9. Remove the L-wrench.

  10. Slide the head assembly all the way into the pedestal housing.

  11. Ensure the head assembly is fully seated.

  12. Using the L-wrench, tighten two screws.

  13. Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.

  14. Torque two captive screws to 1.1 Nm (10 in-lb).

  15. At the electrical panel, power up the station.

    One or both port LEDs appear Red until the lockout faults are cleared.

    16. If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

Install Cable Clamps

To install the cable clamps, perform the following steps:

  1. Uncoil the charging cable by gently extending it all the way out and away from the station. Rotate the plug as needed to remove any twist or kinks.

  2. Position the charging cable near the base of the station.

  3. Align the knot bearing on each rope to its corresponding mating feature on the cable clamp.

  4. Using tool provided, push down while turning the knot bearing clockwise approximately 1/4 turn to connect the cable clamp.

  5. Untie the knot near the top of the CMKClosed Cable Management Kit.

  6. Check that the charging cable extends and retracts fully and smoothly.

  7. Insert the charging cables into their corresponding holsters.

Next Steps

Clear Lockout Faults

When you replace a part, the station triggers lockout faults.

To clear lockout faults, go to ChargePoint Support and contact technical support using the appropriate region-specific number.

Return Smart Cable Assemblies

Reuse the packaging from the new part to return all removed parts to ChargePoint.

For assistance, go to chargepoint.com/support, find your region’s technical support number, and contact ChargePoint Support.