Replace the Head Assembly

Required Tools and Materials

Torx screwdriver (T25)

 

4 mm hex wrench

 

Protective cut-proof gloves

CMKClosed Cable Management Kit ball removal (included)

The replacement kit includes an L-wrench with a T25 driver on one end and a 4 mm hex fitting on the other end.

The charging station with the faulty part must have an Activated status.

These charging stations are available in several configurations. The images in this guide might not match your station exactly; however, the installation steps are the same unless otherwise noted.

Remove the Head Assembly

Perform the following steps to remove the head assembly:

  1. Use your ChargePoint card or the mobile app to wake the station up.

    If the station does not have power, contact the station owner to learn when power will be available and discuss appropriate next steps

    If you do not have a ChargePoint account, go to chargepoint.com/support, find your region's technical support number, and contact ChargePoint Support.

  2. Unlock the charging cables and set them down gently.

    3. Technical illustration depicts the procedural step.

  3. Disconnect the power to the CP6000 at the service panel.

    4. Risk of shock

    • Before any procedure, the technician must disconnect the power.

    • Follow local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off.

    • Keep power off until the top cap is correctly reinstalled and the work is complete.

    Failure to follow these instructions can result in serious injury, loss of life, or property damage.

  4. Pull the cable clamp rope out about 600 mm (2 ft). Tie a slip knot near the top of the CMKClosed Cable Management Kit.

  5. Gently guide the knot bearing back to the top of the CMKClosed Cable Management Kit.

  6. Using tool provided, press down while turning the knot bearing counter clockwise approximately 1/4 turn to release the cable clamp.

  7. Set the cable gently on a padded surface.

  8. If working with both smart cables, repeat these steps for the second cable.

  9. Use the L-wrench to loosen, but not remove, the screws securing the top cap.

  10. Remove the top cap.

  11. Use the L-wrench to loosen, but do not remove, the screws securing the head assembly.

  12. Lift the head assembly to remove it from the pedestal or wall mount enclosure. Set it gently on a padded surface.

Install the Head Assembly

Perform the following steps to install the head assembly:

  1. Remove the head assembly from the packaging by holding the metal castings. Save the packaging and use it to return the removed part to ChargePoint.

    Wear protective gloves. Hold the metal edges of the head assembly, not the plastic front cover, to avoid damaging the front cover.

  2. Align the rails on the head assembly with the pedestal and slide it into the pedestal housing.

    Avoid damaging cables when installing the head assembly. 

    The head assembly rests on the L-wrench connected to the side of the assembly.

  3. Remove the L-wrench.

  4. Slide the head assembly all the way into the pedestal housing. Ensure the head assembly is fully seated.

  5. Using the L-wrench or 4 mm hex tool, tighten two screws.

  6. Take a picture of the activation label, remove the protective film, and give the protective film with the label to the station owner.

  7. Slide the top cap onto the head assembly, adjusting as necessary to clear the charging cables, until it fits into place.

    Technical illustration depicts the procedural step.

  8. Torque two captive screws to 1.1 Nm (10 in-lb).

    Technical illustration depicts the procedural step.

  9. At the electrical panel, power up the station.

    One or both port LEDs appear Red until the lockout faults are cleared.

    10. If the station does not power up, disconnect the power to the CP6000 and make sure that the head assembly is properly seated.

Install Cable Clamps

Perform the following steps to install cable clamps:

  1. Uncoil the charging cable by gently extending it all the way out and away from the station. Rotate the plug as needed to remove any twist or kinks.

  2. Position the charging cable near the base of the station.

  3. Align the knot bearing on each rope to its corresponding mating feature on the cable clamp.

  4. Using tool provided, push down while turning the knot bearing clockwise approximately 1/4 turn to connect the cable clamp.

  5. Untie the knot near the top of the CMKClosed Cable Management Kit.

  6. Check that the charging cable extends and retracts fully and smoothly.

  7. Insert the charging cables into their corresponding holsters.

Next Steps

Use either one of the following two methods to configure and pinpoint the charging station:

  • ChargePoint Installation Wizard and Pinpoint Portal

    OR

  • ChargePoint Installer app

Installation Wizard and the Pinpoint Portal

When you power up the charging station, the on-screen Installation Wizard runs. The wizard verifies operation of the station and performs basic setup tasks.

Pinpointing allows drivers to quickly locate the charging station on a map. Ensure you accurately pinpoint the charging station when prompted by the Installation Wizard.

Before running the Installation Wizard, ensure you have:

  • The new charging station’s activation label (located on the plastic film protecting the front of the charging station; a spare label is included in the shipping box)

  • Smartphone or laptop with a QRClosed Quick Response-code scanner, camera, and Internet connection

  • Your ChargePoint Certified Installer user name and password

The Installation Wizard includes these tasks:

  • Set a language for the Installation Wizard.

    This does not permanently affect the station’s display language. Choose the language most convenient to you.

  • Configure power

  • Check for faults

  • Test network connectivity

  • Complete the post-installation checklist

If your smartphone has a scanning app:

Perform the following steps if your smartphone has a scanning app:

  1. Open a QRClosed Quick Response code scanning app.

    Point the camera at the QRClosed Quick Response code on the activation sticker.

    Technical illustration depicts the procedural step.

    Your device is automatically redirected to the installer pinpointing page. Confirm that the URL of the page is o.chargepoint.com.

    Technical illustration depicts the procedural step.

  2. Log into the installer site using your installer login. Tap Log In.

  3. Confirm the MACClosed Message Authentication Code address and activation password are automatically entered and correct.

  4. Tap Next.

  5. Follow the prompts to complete the pinpointing process.

If your smartphone does not have a scanning app:

Perform the following steps if your smartphone does not have a scanning app:

  1. Using your smartphone, navigate to o.chargepoint.com.

  2. Enter the MACClosed Message Authentication Code address and activation password printed on the activation label.

  3. Tap Next.

  4. Follow the prompts to complete the pinpointing process.

ChargePoint Installer app

Use the ChargePoint Installer app to complete the station setup procedure.

  1. If you do not already have the Installer app, scan the QRClosed Quick Response code to download the app, and sign up.

    QR code to download this asset.

  2. Open the ChargePoint Installer app and log in.

  3. Select Configure.

  4. Confirm you have all required materials to continue activation, and select Yes.

  5. Follow the prompts in the Installer app.

Clear Lockout Faults

When you replace a part, the station triggers lockout faults.

To clear lockout faults, go to ChargePoint Support and contact technical support using the appropriate region-specific number.

Return Head Assembly

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

For assistance, go to chargepoint.com/support, find your region’s technical support number, and contact ChargePoint Support.