Other Work Order Status Scenarios

Other work order status scenarios in the Partner Connect application include canceling, marking as “Could Not Complete,” rejecting, or handling unfinished work. The other work order status scenarios are as follows:

Cancel a Work Order

The following are few example scenarios:

• Self-Resolved Issue: If a station problem (for example, network connectivity) resolves itself and remains stable for a set period (such as 48 hours), the work order may be canceled since no repair is required.

• Customer Upgrades: If a customer chooses to upgrade their equipment (for example, from a CT4000 to a CP6000) instead of repairing it, the work order may be canceled as the upgrade will replace the repair.

Mark a Work Order as Could Not Complete

The following are few example scenarios:

• Wrong Equipment Shipped: If incorrect equipment is delivered for example, a single-port station instead of a dual-port, the work order cannot be completed and should be marked as Could Not Complete.

• Physical Obstructions: If physical issues (such as a stripped screw) prevent the technician from completing the task, the work order must be marked as Could Not Complete.

• Incorrect Diagnosis: If the original diagnosis was inaccurate and the actual issue does not match the work order (for example, a cosmetic defect instead of an electrical fault), the work order should be marked as Could Not Complete.

Reject a Work Order

The following is an example scenario:

• Mismatched Work Requirements: If the work order cannot be fulfilled due to a mismatch between the assigned task and the equipment or site conditions, it may be rejected. These cases are uncommon.

Handle Unfinished Work

When a work order is marked as Could Not Complete, ChargePoint may issue a new work order once the correct issue or equipment has been identified, ensuring the task can be completed at a later stage.