Introduction

Follow this guide to service and replace the Express 250 components.

Before You Begin

RISK OF SHOCK. Some stations share DC power (“paired” configuration). Pairing should be marked on the AC disconnect or breaker panel. Before performing this procedure, check for pairing and, if present, disconnect the power to BOTH stations at the service panel.

Whether Standalone or Paired, follow standard practice and local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding.

Use a multimeter to test that power is off. Keep power off for this circuit until all cover panels are correctly reinstalled and the work scope is completed. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.

Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site. Store all shipments of components in a dry covered location and protect from moisture.

Comply with these guidelines to prevent component damage.

Use tools suitable to torque metric fasteners. All fasteners used are in metric sizes.
Use the given torque values to tighten the fasteners.
Ensure that the tools such as torque tool, multimeter, and Ethernet tester are calibrated.

If the charging station is not installed, commissioned, or serviced by a ChargePoint Certified Technician using a ChargePoint-approved method, it is excluded from all ChargePoint and other warranties and ChargePoint is not responsible.
You must be a licensed electrician and complete the training at https://www.chargepoint.com/partners/training-certification to become ChargePoint certified and to access the ChargePoint web or app-based installer tools.

When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

When removing a part, avoid damage to part by setting it gently on a padded surface.

Follow Service Guide instructions only. Use only ChargePoint-authorized parts.

ChargePoint charging stations are available in various product lines and configurations. Images in this document might not match your station exactly; however, the information is applicable unless otherwise noted.

Additional Documentation

For your safety and the safety of others, complete these steps before you begin:

Familiarize yourself with the instructions in the Service Guide.
If you have not installed or serviced the Express 250 recently, orient yourself by reviewing the Site Design, Installation, and Datasheet, as well as any other materials you find helpful.

Access ChargePoint documents at ChargePoint Product Reference Documentation.

ChargePoint Product Documents
Document	Content	Primary Audiences
Datasheet	Full station specifications	Site designer, installer, and station owner
Site Design Guide	Civil, mechanical, and electrical guidelines to scope and construct the site	Site designer or engineer of record
Concrete Mounting Template Guide	Instructions to embed the charging station template in a concrete pad with anchor bolts and conduit placement (these may also be included in the Site Design Guide)	Site construction contractor
Surface Conduit Entry Kit Guide	Instructions for sites where conduit cannot be run underground	Installer
Construction Signoff Form	Checklists used by contractors to ensure the site is correctly completed and ready for product installation	Site construction contractor
Installation Guide	Anchoring, wiring, and powering on	Installer
Operation and Maintenance Guide	Operation and preventive maintenance information	Station owner, facility manager, and technician
Service Guide	Component replacement procedures, including optional components	Service technician
Declaration of Conformity	Statement of conformity with directives	Purchasers and public

Check and Protect Parts

To ensure your safety, do the following:

Use only authorized parts and accessories sold and supplied by ChargePoint for the unit and model.
Keep components in original packaging, free of moisture, and protected from damage until you install or service them at the site.
Store all shipments of components in a dry covered location and protect from moisture.
Familiarize yourself with the contents of each shipping box.
Ensure that you have all the parts for the work you plan to perform.
Have more than one technician or qualified support person present if components are heavy.
Keep liquids and objects containing liquid away from the unit, never on or inside.

Do not discard the part you are replacing. Reuse the packaging from the new part to return all removed parts to ChargePoint.

If Damaged, Do Not Service

Do not perform work or remove any signs or covers from the unit if you find any of the following:

The charging station housing shows mechanical damage.
The charging cables or connectors are visibly damaged.
The station is unstable or moves.

If you find such damage, turn off the station, advise the site manager to keep the unit(s) off, and contact ChargePoint immediately. Find your region’s technical support number at chargepoint.com/support.

Field Replacement Unit

This topic shows the names and locations of all Field Replaceable Units (FRUs) on the Express 250 charging station that can be serviced in the field by a trained and approved third party.

FRU Service Policies

These notes and cautions apply to any field service procedure for the Express 250 Charging Station.

RISK OF SHOCK. Some stations share DC power (paired configuration). Pairing should be marked on the AC disconnect or breaker panel. Before performing this procedure, check for pairing and, if present, disconnect the power to BOTH stations at the service panel. Whether Standalone or Paired, follow standard practice and local code to de-energize the applicable circuit and lock out/tag out the disconnect before proceeding. Use a multimeter to test that power is off. Keep power off for this circuit until all cover panels are correctly reinstalled and the work scope is completed. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN SERIOUS INJURY OR LOSS OF LIFE.

You must be a licensed electrician and complete online training to become a ChargePoint certified installer. If you do not complete training, you cannot access the ChargePoint network to complete installation. Find online training at: https://www.chargepoint.com/partners/training-certification. If the charging station is not installed by a ChargePoint certified installer, using a ChargePoint approved method, it is not covered under warranty and ChargePoint is not responsible for any malfunctions.

Use low torque settings when working with power tools during installation or servicing. Over-torquing can damage the equipment.

Do not install or service the charging station in inclement weather. If you work in snow, rain, or wind, you must use a weather-proof shelter that covers all boxes and components.

When you service a charging station, ChargePoint recommends taking a photo before removing each part, so you can refer to the photo when reassembling.

Product Disposal

Proper Disposal icon Applicable to NA - Do not dispose of as part of unsorted domestic waste. Inquire with local authorities regarding proper disposal. Product materials are recyclable as marked.

Proper Disposal icon Applicable to EU - To comply with Directive 2012/19/EU of the European Parliament and of the Council of 4 July 2012 on waste electrical and electronic equipment (WEEE), devices marked with this symbol may not be disposed of as part of unsorted domestic waste inside the European Union. Enquire with local authorities regarding proper disposal. Product materials are recyclable as marked.

Cover Panels

Part	Product Name
a Rear panels (3)	CPE250-REAR-PANELS-F
b Left extrusion	CPE250-SIDEPANEL-LH-F
c Right extrusion (available in single or dual cable)	CPE250-SIDEPANEL-RH1-F CPE250-SIDEPANEL-RH2-F
d Holsters (available in CCS1, CCS2, and CHAdeMO)	CPE250-HOLS-CCS1-F CPE250-HOLS-CCS2-F CPE250-HOLS-CHD-F
e Area light bar	CPE250-AREALIGHT-F
f LED display	CPE250-LEDDISPLAY-F
g Front panels (3)	CPE250-FRONT-PANELS-F
h Signs (inserts for cover panels)	CPE250-DEFAULT-SIGNAGE Custom signs available: name varies

Front Access, Top

Part	Product Name
a Individual charging cable CHAdeMO available in 125 A (CE marked) and 140 A (UL Listed). CCS1 (UL Listed) available in 174 A and 200 A CCS2 (CE marked) available in 200 A. Contact ChargePoint if you are unsure what amperage your station uses.	CPE250-CABLE-CHD-125A-F CPE250-CABLE-CHD-140A-F CPE250-CABLE-CCS1-174A-F CPE250-CABLE-CCS1-200A-F CPE250-CABLE-CCS2-200A-F
b Full swing arm assembly Available in single or dual cable. Dual cable available in CCS1/CHAdeMO, CCS2/CHAdeMO, or CCS1/CCS2.	CPE250-CABLE-CCS1-CHD-F CPE250-CABLE-CCS2-CHD-F CPE250-CABLE-CCS1-CCS2-F
c LED diffuser, front	CPE250-LEDBAR-FT-F
d Auxiliary power supply	CPE250-AUXPOWER-F
e Contactor assembly	CPE250-CONTACTBOX-F

Front Access, Bottom

Part	Product Name
a Touchscreen (CPNK ChargePoint Networking Kit Board), North America or International	CPE250-CCOM Control and Communications Module-NA-F CPE250-CCOM Control and Communications Module-INT-F
b I/O Expander, mounted on rail behind touchscreen	CPE250-IOEXPANDER-F
c Station Management Unit (DCC Dispenser Charge Controller), mounted on rail behind touchscreen	CPE250-DCC Dispenser Charge Controller-F
d Power Modules (ship separately from charging station)	System-PM

Rear Access

Part	Product Name
a LED diffuser, rear	CPE250-LEDBAR-RR-F
b Coolant (jug for refills)	CPE250-COOLANT-F
c Coolant reservoir	CPE250-RESERVOIR-F
d Fan trays (2)	CPE250-FANTRAY-F
e Heat exchanger assembly (behind fan trays)	CPE250-HEATEX-F
f Cooling controller	CPE250-COOLING-CTRLR-F

Protective Guards and Tools

Part	Product Name
a Rodent guard brackets, left and right (2)	CPE250-RODENT-GUARD-F
b EMI Electromagnetic Interference shields, front and rear (2)	CPE250-EMISHIELDS-F
c Tool kit (Torx and Wago drivers)	CPE250-TOOLKIT-F